TrustRadius

CSG Xponent vs. Pega Customer Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CSG Xponent
Score 0.0 out of 10
N/A
CSG Xponent is a cloud engagement solution that combines a customer data platform, customer journey orchestration and analytics, and omnichannel communications in one solution. With Xponent, companies deliver personalized, predictive and proactive customer interactions to improve business outcomes, quicken time to value and reduce risk.N/A
Pega Customer Service
Score 7.9 out of 10
N/A
Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.N/A
Pricing
CSG XponentPega Customer Service
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CSG XponentPega Customer Service
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CSG XponentPega Customer Service
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
CSG XponentPega Customer Service
Small Businesses
Simplify360
Simplify360
Score 7.8 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Conversica
Conversica
Score 9.5 out of 10
Conversica
Conversica
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CSG XponentPega Customer Service
Likelihood to Recommend
-
(0 ratings)
7.7
(2 ratings)
User Testimonials
CSG XponentPega Customer Service
Likelihood to Recommend
CSG
No answers on this topic
Pegasystems
Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication.
Verified User
Anonymous
Read full review
Pros
CSG
No answers on this topic
Pegasystems
  • Easy to contact
  • Responds very quickly
  • Provides accurate information
Sanjay Meesala | TrustRadius Reviewer
Sanjay Meesala
Senior Software Engineer
Read full review
Cons
CSG
No answers on this topic
Pegasystems
  • Performance, as some of the tasks run in batch.
  • Extensibility could take time for complex functionalities.
  • At least the cloud version should be more powerful in terms of processing.
Verified User
Anonymous
Read full review
Alternatives Considered
CSG
No answers on this topic
Pegasystems
We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job
Sanjay Meesala | TrustRadius Reviewer
Sanjay Meesala
Senior Software Engineer
Read full review
Return on Investment
CSG
No answers on this topic
Pegasystems
  • Reduced the manual effort due to introducing automation
  • Increased customer satisfaction
  • Enhanced personalization
Verified User
Anonymous
Read full review
ScreenShots

CSG Xponent Screenshots

Screenshot of CSG Xponent Journey Mapping Tool guides ideation and planning to strategize ideal experiences.Screenshot of CSG Xponent Decisioning Tool bridges the touchpoint gaps caused and ensures customers engagement is improved at every stage of the customer lifecycle using AI and business logic.Screenshot of CSG Xponent CDP capabilities brings customer information together into a single system to convert complexity into clear, simple, customer-centric actions.Screenshot of CSG Xponent Analytics capabilities track and report both historically and real-time insights, across connected channels.Screenshot of CSG Xponent Segmentation and Activation resources deliver real-time, custom rules driven data segmentation and attribute creation.

Pega Customer Service Screenshots

Screenshot of Next Best Action IntelligenceScreenshot of Optimize the Customer JourneyScreenshot of Paid Media ManagerScreenshot of Test, Learn & Act in Real-TimeScreenshot of Predictive IntelligenceScreenshot of Visualization & Simulation