CT Corporation hCue vs. eDesk

CT Corporation hCue

eDesk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CT Corporation hCue	Score 10.0 out of 10	N/A	hCue is presented as a central, secure source where users can manage vital company information, enabling users to share data on demand, prepare for audits, stay ahead of compliance deadlines, create organization charts in real time, in order to improve efficiency. CT’s implementation and support team helps integrate hCue with existing processes and workflows. The vendor states benefits include: Keep company information up-to-date and accessible in a central…	N/A
eDesk	Score 10.0 out of 10	Small Businesses (1-50 employees)	eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer…	$0 per month

Pricing

CT Corporation hCue

eDesk

Editions & Modules

No answers on this topic

Shopify Entrepreneurs - 300 Tickets: $39
per month 300 Tickets
eDesk Team: $69
per month per user
eDesk Professional: $109
per month per user
Shopify Entrepreneurs - 2,000 Tickets: $158
per month 2,000 Tickets

Offerings

Pricing Offerings
CT Corporation hCue	eDesk
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

These are yearly plans paid monthly for using eDesk. Month to month plans are available

More Pricing Information

Community Pulse
	CT Corporation hCue	eDesk
Top Pros	No answers on this topic	Pro Easy to use
Top Cons	No answers on this topic	Minus Confusing at first Minus Take ownership

Features

CT Corporation hCue

eDesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	CT Corporation hCue - Ratings	eDesk 10.0 1 Ratings 24% above category average
Organize and prioritize service tickets	00 Ratings	10.01 Ratings
Subscription-based notifications	00 Ratings	10.01 Ratings
ITSM collaboration and documentation	00 Ratings	10.01 Ratings
Ticket creation and submission	00 Ratings	10.01 Ratings
Ticket response	00 Ratings	10.01 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	CT Corporation hCue - Ratings	eDesk 10.0 1 Ratings 25% above category average
External knowledge base	00 Ratings	10.01 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	CT Corporation hCue - Ratings	eDesk 8.5 1 Ratings 11% above category average
Social integration	00 Ratings	7.01 Ratings
Email support	00 Ratings	10.01 Ratings

Best Alternatives
	CT Corporation hCue	eDesk
Small Businesses	Notion Score 8.8 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Tridion Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Tridion Score 9.0 out of 10	Salesforce Service Cloud Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CT Corporation hCue	eDesk
Likelihood to Recommend	10.0 (1 ratings)	10.0 (1 ratings)

User Testimonials
	CT Corporation hCue	eDesk
Likelihood to Recommend	CT Corporation, a Wolters Kluwer company If someone doesn't have many companies or is just looking to house the annual reports they file through CT Corp, this may be an expensive solution. If someone has multiple companies, for example more than 20, and they want to house different types of documents other than just annual reports, CT Corporation hCue is a great tool to keep organized. Incentivized Verified User Anonymous Read full review	eDesk Great for companies that sell on marketplaces and want to merge all of their communications. It saves our customer service agents tons of time, and it also connects easily with ChannelAdvisor. It would not be appropriate for a company that does not sell on marketplaces. Incentivized ES Erika Snow Marketing Manager Read full review
Pros	CT Corporation, a Wolters Kluwer company House key corporate data Organize corporate business filings Control access to data by various groups and users Incentivized Verified User Anonymous Read full review	eDesk Easy to use for customers Maintains marketplace standards for communication Is the only platform that offers these services Connects with Channel Advisor Incentivized ES Erika Snow Marketing Manager Read full review
Cons	CT Corporation, a Wolters Kluwer company The user interface could be more intuitive Report writing Incentivized Verified User Anonymous Read full review	eDesk I wish the filters displayed closer to the top of the inbox vs the bottom The new and to-do tabs can be confusing at first Agents must take ownership once in the message; it is not auto-assigned when you click into a message, so there is room for duplication. Incentivized ES Erika Snow Marketing Manager Read full review
Alternatives Considered	CT Corporation, a Wolters Kluwer company We have not used another solution like CT Corporation hCue Incentivized Verified User Anonymous Read full review	eDesk They were not even close to offering what xSellco has and the ease of using the platform. eDesk by xSellco is a great price point, is very easy to use, and it also integrates with ChannelAdvisor and Big Commerce, which was a determining factor for us. It also is an Amazon partner and ensures that they are adhering to all of the strict communication rules Amazon has. Incentivized ES Erika Snow Marketing Manager Read full review
Return on Investment	CT Corporation, a Wolters Kluwer company Cut done on having to ask others for documents Allows employees to find information on their own Incentivized Verified User Anonymous Read full review	eDesk Saves agents lots of time Creates better communication with customer with less time in between messages Helps us provide great customer service Has helped us meet marketplace communication standards and receive more feedback/reviews Incentivized ES Erika Snow Marketing Manager Read full review
ScreenShots		eDesk Screenshots