What users are saying about
10 Ratings
1 Rating
10 Ratings
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Score 9.8 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

Custify

Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Georgiana Florea | TrustRadius Reviewer

UXPressia

I only use UXPressia for my journey maps, personas, and empathy maps. I have been using this tool for years and I see no reason to go elsewhere.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Custify
9.8
UXPressia
Role-based user permissions
Custify
9.8
UXPressia

Platform & Infrastructure

Custify
9.8
UXPressia
API
Custify
9.8
UXPressia

Customer Data Extraction / Integration

Custify
9.4
UXPressia
Product usage
Custify
9.8
UXPressia
Help desk / support tickets
Custify
9.1
UXPressia

Customer Success Management

Custify
9.7
UXPressia
Sponsor tracking
Custify
9.1
UXPressia
Customer profiles
Custify
9.8
UXPressia
Automated workflow
Custify
9.3
UXPressia
Internal collaboration
Custify
10.0
UXPressia
Customer health scoring
Custify
10.0
UXPressia
Customer segmentation
Custify
10.0
UXPressia

CSM Reporting & Analytics

Custify
9.5
UXPressia
Customer health trends
Custify
10.0
UXPressia
Engagement analytics
Custify
9.5
UXPressia
Dashboards
Custify
9.1
UXPressia

Pros

Custify

  • As many health scores as you want per account on one screen.
  • As many lifecycles as you want per account on one screen.
  • Lots of health history information per client on one screen.
  • Very easy usage for team collaboration.
Anonymous | TrustRadius Reviewer

UXPressia

  • The finished product is visually pleasing
  • It is simple to export and combine journey maps, personas, and empathy maps into PDFs
  • There is a large number of stock photos to choose from when creating personas
Anonymous | TrustRadius Reviewer

Cons

Custify

  • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
  • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
Anonymous | TrustRadius Reviewer

UXPressia

  • The only issue I sometimes face is that they are in a different time zone, so personalized replies sometimes take longer; however, they do have very helpful articles that usually answer my questions without having to direct me to someone
Anonymous | TrustRadius Reviewer

Usability

Custify

Custify 8.0
Based on 1 answer
Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept
Anonymous | TrustRadius Reviewer

UXPressia

No score
No answers yet
No answers on this topic

Support Rating

Custify

Custify 10.0
Based on 1 answer
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
Anonymous | TrustRadius Reviewer

UXPressia

No score
No answers yet
No answers on this topic

Alternatives Considered

Custify

This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
Maria-Mirabela Ganta | TrustRadius Reviewer

UXPressia

UXPressia delivers a very visually appealing product and I like that we can brand our work. Everything we have created looks professional, it's easy to read and understand, and we're proud to pass it around the office.
Anonymous | TrustRadius Reviewer

Return on Investment

Custify

  • Positive impact on churn reduction.
  • Easy view of the customer onboarding progress.
  • Playbooks make contacting a specific group of clients very easy.
Nemanja Klajic | TrustRadius Reviewer

UXPressia

  • We have been able to make significant positive changes to the way we do business after creating and visualizing our customer personas
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Custify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

UXPressia

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Custify
9.8
UXPressia
10.0

Usability

Custify
8.0
UXPressia

Support Rating

Custify
10.0
UXPressia

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