What users are saying about
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Top Rated
116 Ratings
7 Ratings
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Score 9.4 out of 100

SAP Commerce Cloud

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Top Rated
116 Ratings
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Score 8.2 out of 100

Feature Set Ratings

  • Customer Focus ranks higher in 3 feature sets: Online Storefront, eCommerce Marketing, eCommerce Business Management
  • SAP Commerce Cloud ranks higher in 1 feature set: Online Shopping Cart

Online Storefront

9.2

Customer Focus

92%
8.1

SAP Commerce Cloud

81%
Customer Focus ranks higher in 9/9 features

Product catalog & listings

9.0
90%
1 Rating
8.5
85%
37 Ratings

Product management

9.0
90%
1 Rating
8.5
85%
38 Ratings

Bulk product upload

10.0
100%
1 Rating
8.3
83%
38 Ratings

Branding

9.0
90%
1 Rating
7.7
77%
37 Ratings

Mobile storefront

9.0
90%
1 Rating
7.0
70%
36 Ratings

Product variations

9.0
90%
1 Rating
8.9
89%
38 Ratings

Website integration

10.0
100%
1 Rating
8.8
88%
38 Ratings

Visual customization

9.0
90%
1 Rating
7.7
77%
36 Ratings

CMS

9.0
90%
1 Rating
7.3
73%
37 Ratings

Online Shopping Cart

9.0

Customer Focus

90%
9.1

SAP Commerce Cloud

91%
Customer Focus ranks higher in 1/2 features

Checkout user experience

9.0
90%
1 Rating
8.6
86%
36 Ratings

Abandoned cart recovery

N/A
0 Ratings
9.5
95%
15 Ratings

eCommerce Marketing

8.0

Customer Focus

80%
7.7

SAP Commerce Cloud

77%
SAP Commerce Cloud ranks higher in 2/3 features

Personalized recommendations

9.0
90%
1 Rating
6.9
69%
35 Ratings

SEO

7.0
70%
1 Rating
7.3
73%
33 Ratings

Promotions & discounts

N/A
0 Ratings
8.9
89%
37 Ratings

eCommerce Business Management

9.0

Customer Focus

90%
8.4

SAP Commerce Cloud

84%
SAP Commerce Cloud ranks higher in 3/5 features

Shipping

9.0
90%
1 Rating
7.8
78%
35 Ratings

Custom functionality

9.0
90%
1 Rating
7.6
76%
38 Ratings

Multi-site management

N/A
0 Ratings
9.3
93%
37 Ratings

Order processing

N/A
0 Ratings
9.1
91%
37 Ratings

Inventory management

N/A
0 Ratings
8.1
81%
33 Ratings

Online Payment System

Customer Focus

Feature Set Not Supported
N/A
9.2

SAP Commerce Cloud

92%
SAP Commerce Cloud ranks higher in 1/1 features

eCommerce security

N/A
0 Ratings
9.2
92%
33 Ratings

Attribute Ratings

  • Customer Focus is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Customer Focus

90%
1 Rating
8.4

SAP Commerce Cloud

84%
43 Ratings

Likelihood to Renew

Customer Focus

N/A
0 Ratings
10.0

SAP Commerce Cloud

100%
1 Rating

Usability

Customer Focus

N/A
0 Ratings
9.0

SAP Commerce Cloud

90%
2 Ratings

Support Rating

Customer Focus

N/A
0 Ratings
9.7

SAP Commerce Cloud

97%
6 Ratings

Implementation Rating

Customer Focus

N/A
0 Ratings
8.0

SAP Commerce Cloud

80%
2 Ratings

Product Scalability

Customer Focus

N/A
0 Ratings
7.7

SAP Commerce Cloud

77%
21 Ratings

Likelihood to Recommend

Customer Focus

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Marlon Seijas | TrustRadius Reviewer

SAP Commerce Cloud

  • As per my experience, SAP Commerce Cloud is built on Java and Spring which is an open technology and widely used. Any developer who knows programming can learn and adopt it easily.
  • SAP Commerce Cloud has added new features and eased the life of developers by giving an easy way to customize Backoffice Cockpit very easily. So as per business requirements, we can customize it easily.
  • One of my best experiences is with Search Functionality like adaptive search and giving way to customize filtering search results for specific customers.
  • And one of the big reasons is that SAP Commerce Cloud is widely used by many customers and SAP Commerce Cloud is the leader in this area so always a hot technology.
Anonymous | TrustRadius Reviewer

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

SAP Commerce Cloud

  • New technologies. One of the reasons that I like the platform is that it's in constant improvement. It feels like some of the competitors are bloated and slow to adopt new features in comparison.
  • Wide range of features. Many out of the box features for common commerce paradigms.
  • Scaleability. We have had no issues of scalability even at what we feel are high volumes of traffic.
Anonymous | TrustRadius Reviewer

Cons

Customer Focus

  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Marlon Seijas | TrustRadius Reviewer

SAP Commerce Cloud

  • Though there is an online community presence for support, it is not as strong as other platforms I have used.
  • The Content Management System though functional is a bit dated and can be difficult for non technical business owners to manage. Other industry leading CMS solutions are generally used in conjunction with Hybris in my experience.
  • Product indexing and search also is not up to industry leaders, used another product in conjunction with hybris to accomplish this business need.
Carter Lathrop | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Starting Price

$50 # of stores and users

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

SAP Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SAP Commerce Cloud Editions & Modules

Additional Pricing Details

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

SAP Commerce Cloud

SAP Commerce Cloud 10.0
Based on 1 answer
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
Erin Riggers | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

SAP Commerce Cloud

SAP Commerce Cloud 9.0
Based on 2 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
zahit bogus | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

SAP Commerce Cloud

SAP Commerce Cloud 9.7
Based on 6 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
zahit bogus | TrustRadius Reviewer

Implementation Rating

Customer Focus

No score
No answers yet
No answers on this topic

SAP Commerce Cloud

SAP Commerce Cloud 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

SAP Commerce Cloud

This is more customizable than its competitors and is much more customizable and possesses greater flexibility as well as a multi-channel environment for flexibility in its delivery. It comes with Out of The Box setup for B2B, B2C, Telecom, Utility, Marketplace, and Chinese-based accelerators that quickly enable us to have a fully grown eCommerce system at our disposal.
Sumit Bisht | TrustRadius Reviewer

Scalability

Customer Focus

No score
No answers yet
No answers on this topic

SAP Commerce Cloud

SAP Commerce Cloud 7.7
Based on 21 answers
Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.
Anonymous | TrustRadius Reviewer

Return on Investment

Customer Focus

  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Marlon Seijas | TrustRadius Reviewer

SAP Commerce Cloud

  • because of the ease of using the portal ..more clients are drawn towards the projects based on SAP hybris
  • infrastructure cost is reduced as the manual work is minimized and hence saves both time and energy
  • order values are also increased because of the smooth and efficient management of the storefront
shaurya jain | TrustRadius Reviewer

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