Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
$50
# of stores and users
SAP Commerce Cloud
Score 8.3 out of 10
N/A
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate …
These both products are from the same kind of suite, which is Customer Experience Suite in SAP, but where SAP Commerce Cloud is kind of specifically built for B2B, B2C, B2B2C complex cloud-based Commerce platform, where SAP Service Cloud basically I recommend for the best for …
I've been leading the CX practice, and we do have multiple commerce suites for which we provide service/implementation to our clients. The most demanded product is SAP Commerce due to its flexibility, out-of-the-box integration available for integration with SAP and non-SAP …
While SAP Commerce Cloud may not offer the flexibility and technology other solutions liek e.g. commercetools offer, it has a better overall value. At least for our B2B customer portal requierements. It gains also in points if in the company other SAP solutions like ERP or CRM …
Commerce Cloud has significantly better SEO capabilities out of the box. We had to use a third-party plugin tool with Magento to resolve issues with metadata, canonical tags, and other related problems. Given the critical importance of SEO to an e-commerce site, it was the …
I have worked with Salesforce Commerce Cloud and Adobe Commerce. As for the alternatives, SAP Commerce Cloud is much more adaptable with other SAP systems, as it becomes a part of a single data environment. The reason for selecting SAP Commerce Cloud was considered because of …
SAP Commerce Cloud fares very well against the other tools which we had used earlier because comparatively we have got accurate and real time recommendations in SAP Commerce Cloud. It is also very secure and scales up pretty fast because of that we haven't faced any delays or …
We are already using a lot of SAP products and are having quiet a big SAP application portfolio already, that is why SAP Commerce Cloud was out first choice, in terms of experience and ease of work with them. They are a great support till today whenever required, whether its …
We selected SAP Commerce Cloud over Spryker because SAP Commerce Cloud offers more robust and comprehensive capabilities that align with our business needs.We already had a team who was skilled in hybris (old SAP Commerce) and experience with hybris in the past was good
Better, native integration with other SAP products and almost the same functionalities. Less time spent in integrations means more time available for customization and training.
It was decided several years ago to integrate and use SAP Commerce Cloud for the purpose of supplier, purchase and invoicing purposes. However, SAP Commerce Cloud is a key part of the complete ERP and IT solution concept. Without this key component it would not be possible to …
Overall SAP Ecosystem compatibility, integrated product roadmap, frequent releases, OOB B2B features, built on latest technologies, providing a monitoring solution, Order management capabilities, business tools, number of companies that are already onboarded, platform is …
Pluses: Scalability and flexibility for mid-size and large organizations offered by SAP is quite good. Comprehensive multi-channel support and analytics.
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
For a straight forward B2B shop with a simple frontend the whole SAP Commerce Suite is pretty robust yet fairly expensive. It is still not a true and full blown headless solution so if your enterprise is on a MACH strategy then this product would not be the foundation for it. If a company wants to build rich CX frontend experiences, then Spartacus is probably not the best and a custom frontend would be recommended, in that case you compromise on the advantages of a full blown solution from one vendor
Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.
Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Some procedures in the CMS are usually very slow, specifically in the CMS Cockpit; I cannot use most of the templates or manage certain content. For this reason, I try to find other alternatives, but they are not as efficient as CMS Cockpit should be.
There are some functions that are a bit outdated, more like the user interface; it is worth mentioning that this is a very important tool because it is the first contact that customers have with the software and the company as such.
There are pros and cons for every online eCommerce Solution. For our company big SAP strengths are: Product Reliability, Cloud indrastructure ensures 24/7 hassle free availability. Also there is a continuous Product support with quarterly upgrades adeding new features. All these new features will be presented by SAP in multiple Webinars through the year. Customer support (even on weekends in urgent cases) is very fast
It is very good and kind of the best solution for complex kinds of scenarios for B2B, B2C, and B2B2C models, an attractive payment system security, plus providing a large set of customizable features, and its ability to integrate with products like SAP ERP, and a kind of cloud-based platform which is very easily accessible.
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
We selected SAP Commerce Cloud over Spryker because SAP Commerce Cloud offers more robust and comprehensive capabilities that align with our business needs.We already had a team who was skilled in hybris (old SAP Commerce) and experience with hybris in the past was good
Its easy to update my catalog and inventory. I have added more SKUs and expanded to international shipping. My items resonate to worldwide markets and I now have the opportunity to sell to them. SAP Commerce Cloud should allow me to scale the company and really touch worldwide. I may also add other products to the portfolio.
With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
With the information the employee can develop more personalized relationships with the client.
This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Order value has increased, sales volume has increased, and IT costs have been greatly decreased.
Infrastructure costs are decreased since human work is eliminated, saving time and energy; order values are also raised as a result of smooth and effective storefront administration.
