What users are saying about
6 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

ScaleFactor

I work with several businesses and have attempted to bring ScaleFactor into multiple. Thus far the business status/environment has been suitable for ScaleFactor only once, but I'll continue to look for more.ScaleFactor is great when a company has matured beyond the owner making all accounting and banking entries. As soon as multiple systems are needed, it's likely a decent time to call ScaleFactor. I'm confident my operations could run through ScaleFactor for a long time as the next step for us would be something akin to NetSuite or some other more rigid enterprise solution. Additionally, our business has a geographically displaced work force, typically working from home. Having access to all systems via the cloud has been great. No longer do we have to pass a specific computer back and forth for a physical computer software license. It's enabled maximum work flow convenience.
Kelly Graves | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
ScaleFactor
Product catalog & listings
Customer Focus
10.0
ScaleFactor
Product management
Customer Focus
8.0
ScaleFactor
Bulk product upload
Customer Focus
10.0
ScaleFactor
Branding
Customer Focus
9.0
ScaleFactor
Mobile storefront
Customer Focus
10.0
ScaleFactor
Product variations
Customer Focus
10.0
ScaleFactor
Website integration
Customer Focus
10.0
ScaleFactor
Visual customization
Customer Focus
8.0
ScaleFactor
CMS
Customer Focus
10.0
ScaleFactor

Online Shopping Cart

Customer Focus
9.5
ScaleFactor
Abandoned cart recovery
Customer Focus
9.0
ScaleFactor
Checkout user experience
Customer Focus
10.0
ScaleFactor

Online Payment System

Customer Focus
8.0
ScaleFactor
eCommerce security
Customer Focus
8.0
ScaleFactor

eCommerce Marketing

Customer Focus
9.7
ScaleFactor
Promotions & discounts
Customer Focus
10.0
ScaleFactor
Personalized recommendations
Customer Focus
9.0
ScaleFactor
SEO
Customer Focus
10.0
ScaleFactor

eCommerce Business Management

Customer Focus
9.2
ScaleFactor
Multi-site management
Customer Focus
8.0
ScaleFactor
Order processing
Customer Focus
10.0
ScaleFactor
Inventory management
Customer Focus
10.0
ScaleFactor
Shipping
Customer Focus
9.0
ScaleFactor
Custom functionality
Customer Focus
9.0
ScaleFactor

Security

Customer Focus
ScaleFactor
9.4
Single sign-on capability
Customer Focus
ScaleFactor
9.4

Reporting & Analytics

Customer Focus
ScaleFactor
9.2
Dashboards
Customer Focus
ScaleFactor
8.0
Standard reports
Customer Focus
ScaleFactor
9.5
Custom reports
Customer Focus
ScaleFactor
10.0

General Ledger and Configurable Accounting

Customer Focus
ScaleFactor
9.1
Accounts payable
Customer Focus
ScaleFactor
9.8
Accounts receivable
Customer Focus
ScaleFactor
10.0
Cash management
Customer Focus
ScaleFactor
5.0
Bank reconciliation
Customer Focus
ScaleFactor
10.0
Expense management
Customer Focus
ScaleFactor
10.0
Multi-division support
Customer Focus
ScaleFactor
8.2
Regulations compliance
Customer Focus
ScaleFactor
9.5
Electronic tax filing
Customer Focus
ScaleFactor
10.0
Self-service portal
Customer Focus
ScaleFactor
8.0
Standardized Processes
Customer Focus
ScaleFactor
10.0

Inventory Management

Customer Focus
ScaleFactor
6.5
Inventory tracking
Customer Focus
ScaleFactor
6.5

Customization

Customer Focus
ScaleFactor
5.0
Plug-ins
Customer Focus
ScaleFactor
5.0

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

ScaleFactor

  • Delivering accurate financials quickly at the close of each month.
  • Getting small business's organized and set up for success.
  • Providing infrastructure and support at a fraction of the price of in-house talent.
Anonymous | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

ScaleFactor

  • Seems to be a constant turnover in my team at ScaleFactor, which means a lot of explaining what our business does and needs again and again. And that means a lot of emails, disorganization and phone calls (Taking my time).
  • Chatbot doesn't seem to work well. Never answers the questions I'm in need of for a quick answer!
Anonymous | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

ScaleFactor

No answers on this topic

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

ScaleFactor

  • Speed of back-office business activities has sped up significantly. Better decisions made faster.
  • Organizing and standardizing pesky aspects of running a business like employee expense tracking and accounts payable bill entry.
Kelly Graves | TrustRadius Reviewer

Screenshots

Customer Focus

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

ScaleFactor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ScaleFactor Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
ScaleFactor
8.5

Add comparison