What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.4 out of 100
Based on 7 reviews and ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.5 out of 100
Based on 8 reviews and ratings
Feature Set Ratings
Online Storefront

9.2
Customer Focus
92%
ScaleFactor
Feature Set Not Supported
N/A
Customer Focus ranks higher in 9/9 features
Customer Focus ranks higher in 9/9 features
Product catalog & listings

9.0
90%
1 Rating
N/A
0 Ratings
Product management

9.0
90%
1 Rating
N/A
0 Ratings
Bulk product upload

10.0
100%
1 Rating
N/A
0 Ratings
Branding

9.0
90%
1 Rating
N/A
0 Ratings
Mobile storefront

9.0
90%
1 Rating
N/A
0 Ratings
Product variations

9.0
90%
1 Rating
N/A
0 Ratings
Website integration

10.0
100%
1 Rating
N/A
0 Ratings
Visual customization

9.0
90%
1 Rating
N/A
0 Ratings
CMS

9.0
90%
1 Rating
N/A
0 Ratings
Online Shopping Cart

9.0
Customer Focus
90%
ScaleFactor
Feature Set Not Supported
N/A
Customer Focus ranks higher in 1/1 features
Customer Focus ranks higher in 1/1 features
Checkout user experience

9.0
90%
1 Rating
N/A
0 Ratings
eCommerce Marketing

8.0
Customer Focus
80%
ScaleFactor
Feature Set Not Supported
N/A
Customer Focus ranks higher in 2/2 features
Customer Focus ranks higher in 2/2 features
Personalized recommendations

9.0
90%
1 Rating
N/A
0 Ratings
SEO

7.0
70%
1 Rating
N/A
0 Ratings
eCommerce Business Management

9.0
Customer Focus
90%
ScaleFactor
Feature Set Not Supported
N/A
Customer Focus ranks higher in 2/2 features
Customer Focus ranks higher in 2/2 features
Shipping

9.0
90%
1 Rating
N/A
0 Ratings
Custom functionality

9.0
90%
1 Rating
N/A
0 Ratings
Security

Customer Focus
Feature Set Not Supported
N/A
9.5
ScaleFactor
95%
ScaleFactor ranks higher in 1/1 features
ScaleFactor ranks higher in 1/1 features
Single sign-on capability

N/A
0 Ratings
9.5
95%
4 Ratings
Reporting & Analytics

Customer Focus
Feature Set Not Supported
N/A
9.7
ScaleFactor
97%
ScaleFactor ranks higher in 3/3 features
ScaleFactor ranks higher in 3/3 features
Dashboards

N/A
0 Ratings
9.5
95%
5 Ratings
Standard reports

N/A
0 Ratings
9.5
95%
4 Ratings
Custom reports

N/A
0 Ratings
10.0
100%
2 Ratings
General Ledger and Configurable Accounting

Customer Focus
Feature Set Not Supported
N/A
9.4
ScaleFactor
94%
ScaleFactor ranks higher in 10/10 features
ScaleFactor ranks higher in 10/10 features
Accounts payable

N/A
0 Ratings
10.0
100%
4 Ratings
Accounts receivable

N/A
0 Ratings
9.0
90%
2 Ratings
Cash management

N/A
0 Ratings
9.0
90%
3 Ratings
Bank reconciliation

N/A
0 Ratings
9.5
95%
5 Ratings
Expense management

N/A
0 Ratings
9.5
95%
5 Ratings
Multi-division support

N/A
0 Ratings
9.0
90%
4 Ratings
Regulations compliance

N/A
0 Ratings
9.5
95%
4 Ratings
Electronic tax filing

N/A
0 Ratings
10.0
100%
3 Ratings
Self-service portal

N/A
0 Ratings
9.0
90%
4 Ratings
Standardized Processes

N/A
0 Ratings
10.0
100%
3 Ratings
Inventory Management

Customer Focus
Feature Set Not Supported
N/A
9.0
ScaleFactor
90%
ScaleFactor ranks higher in 1/1 features
ScaleFactor ranks higher in 1/1 features
Inventory tracking

N/A
0 Ratings
9.0
90%
4 Ratings
Customization

Customer Focus
Feature Set Not Supported
N/A
9.0
ScaleFactor
90%
ScaleFactor ranks higher in 1/1 features
ScaleFactor ranks higher in 1/1 features
Plug-ins

N/A
0 Ratings
9.0
90%
2 Ratings
Attribute Ratings
- ScaleFactor is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.0
Customer Focus
90%
1 Rating
9.5
ScaleFactor
95%
5 Ratings
Usability

Customer Focus
N/A
0 Ratings
9.5
ScaleFactor
95%
2 Ratings
Support Rating

Customer Focus
N/A
0 Ratings
7.5
ScaleFactor
75%
2 Ratings
Likelihood to Recommend
Customer Focus
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
analista
Consejo Federal de GobiernoFinancial Services, 201-500 employees
ScaleFactor
I work with several businesses and have attempted to bring ScaleFactor into multiple. Thus far the business status/environment has been suitable for ScaleFactor only once, but I'll continue to look for more.ScaleFactor is great when a company has matured beyond the owner making all accounting and banking entries. As soon as multiple systems are needed, it's likely a decent time to call ScaleFactor. I'm confident my operations could run through ScaleFactor for a long time as the next step for us would be something akin to NetSuite or some other more rigid enterprise solution. Additionally, our business has a geographically displaced work force, typically working from home. Having access to all systems via the cloud has been great. No longer do we have to pass a specific computer back and forth for a physical computer software license. It's enabled maximum work flow convenience.
CFO (Chief Financial Officer)
Independent AdvisorFurniture, 1-10 employees
Pros
Customer Focus
- Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
- Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
- An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
analista
Consejo Federal de GobiernoFinancial Services, 201-500 employees
ScaleFactor
- ScaleFactor has been a great resource for me as I got my business off the ground. They have allowed me to focus on marketing and strategy while they handle my Quickbooks and other accounting needs. Great accounting and finance solutions that don't require you to hire an in-house staff
- Presenting data clearly.
Marketing manager
RckcofficialEducation Management, 201-500 employees
Cons
Customer Focus
- Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
- Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
- There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
analista
Consejo Federal de GobiernoFinancial Services, 201-500 employees
ScaleFactor
- Could connect with All saving accounts i.e. Building society saving aswell as major banks.
- When a connected bank or savings account hasn't been used for a month or 2 it could show a 0 transaction to keep it updated rather then saying "last updated 3 months ago"

Verified User
Consultant in Other
Design Company, 11-50 employeesPricing Details
Customer Focus
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249
Starting Price
$50 # of stores and users
Customer Focus Editions & Modules
Edition
Standard | $501 |
---|---|
Ultimate | $991 |
- # of stores and users
Additional Pricing Details
—ScaleFactor
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ScaleFactor Editions & Modules
—
Additional Pricing Details
—Usability
Customer Focus
No score
No answers yet
No answers on this topic
ScaleFactor
ScaleFactor 9.5
Based on 2 answers
ScaleFactor has been a great resource for me as I got my business off the ground. They have allowed me to focus on marketing and strategy while they handle my Quickbooks and other accounting needs. Great accounting and finance solutions that don't require you to hire an in-house staff.
Marketing manager
RckcofficialEducation Management, 201-500 employees
Support Rating
Customer Focus
No score
No answers yet
No answers on this topic
ScaleFactor
ScaleFactor 7.5
Based on 2 answers
Not sure if support is still available.

Verified User
Consultant in Other
Design Company, 11-50 employeesAlternatives Considered
Customer Focus
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
analista
Consejo Federal de GobiernoFinancial Services, 201-500 employees
ScaleFactor
Scale factor, can be used like Xero I believe. However all my past data was already stored in Xero so I used it as an add on. It is a lot more user friendly and helpful, i.e. you don't need to be an accountant to use it. However I am not sure it is useable anymore or supported, so i have gone back to using Xero alone.

Verified User
Consultant in Other
Design Company, 11-50 employeesReturn on Investment
Customer Focus
- With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
- With the information the employee can develop more personalized relationships with the client.
- This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
analista
Consejo Federal de GobiernoFinancial Services, 201-500 employees
ScaleFactor
- They have been fundamental in helping us grow and scale at a relatively low cost in comparison to out-sourcing these functions. We can spend more on other items that can fuel growth while knowing the back end is taken care of.
- They provide automated supports for key areas like payroll, expenses, etc so that we can quickly get back to focusing on the other items.

Verified User
C-Level Executive in Corporate
Apparel & Fashion Company, 11-50 employees