Customer Focus vs ScaleFactor

• Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
• Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
• An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.

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• Delivering accurate financials quickly at the close of each month.
• Getting small business's organized and set up for success.
• Providing infrastructure and support at a fraction of the price of in-house talent.

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• Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
• The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.

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• Seems to be a constant turnover in my team at ScaleFactor, which means a lot of explaining what our business does and needs again and again. And that means a lot of emails, disorganization and phone calls (Taking my time).
• Chatbot doesn't seem to work well. Never answers the questions I'm in need of for a quick answer!

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• Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
• Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
• Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.

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• Speed of back-office business activities has sped up significantly. Better decisions made faster.
• Organizing and standardizing pesky aspects of running a business like employee expense tracking and accounts payable bill entry.

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