What users are saying about
8 Ratings
7 Ratings
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Score 9.4 out of 100
8 Ratings
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Score 9.5 out of 100

Feature Set Ratings

    Online Storefront

    9.2

    Customer Focus

    92%

    ScaleFactor

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 9/9 features

    Product catalog & listings

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Bulk product upload

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Branding

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Mobile storefront

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product variations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Website integration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Visual customization

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CMS

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Online Shopping Cart

    9.0

    Customer Focus

    90%

    ScaleFactor

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 1/1 features

    Checkout user experience

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    eCommerce Marketing

    8.0

    Customer Focus

    80%

    ScaleFactor

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Personalized recommendations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    SEO

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    eCommerce Business Management

    9.0

    Customer Focus

    90%

    ScaleFactor

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Shipping

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom functionality

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Security

    Customer Focus

    Feature Set Not Supported
    N/A
    9.5

    ScaleFactor

    95%
    ScaleFactor ranks higher in 1/1 features

    Single sign-on capability

    N/A
    0 Ratings
    9.5
    95%
    4 Ratings

    Reporting & Analytics

    Customer Focus

    Feature Set Not Supported
    N/A
    9.7

    ScaleFactor

    97%
    ScaleFactor ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    9.5
    95%
    5 Ratings

    Standard reports

    N/A
    0 Ratings
    9.5
    95%
    4 Ratings

    Custom reports

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    General Ledger and Configurable Accounting

    Customer Focus

    Feature Set Not Supported
    N/A
    9.4

    ScaleFactor

    94%
    ScaleFactor ranks higher in 10/10 features

    Accounts payable

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Accounts receivable

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Cash management

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Bank reconciliation

    N/A
    0 Ratings
    9.5
    95%
    5 Ratings

    Expense management

    N/A
    0 Ratings
    9.5
    95%
    5 Ratings

    Multi-division support

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Regulations compliance

    N/A
    0 Ratings
    9.5
    95%
    4 Ratings

    Electronic tax filing

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Self-service portal

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Standardized Processes

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Inventory Management

    Customer Focus

    Feature Set Not Supported
    N/A
    9.0

    ScaleFactor

    90%
    ScaleFactor ranks higher in 1/1 features

    Inventory tracking

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Customization

    Customer Focus

    Feature Set Not Supported
    N/A
    9.0

    ScaleFactor

    90%
    ScaleFactor ranks higher in 1/1 features

    Plug-ins

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Attribute Ratings

    • ScaleFactor is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Customer Focus

    90%
    1 Rating
    9.5

    ScaleFactor

    95%
    5 Ratings

    Usability

    Customer Focus

    N/A
    0 Ratings
    9.5

    ScaleFactor

    95%
    2 Ratings

    Support Rating

    Customer Focus

    N/A
    0 Ratings
    7.5

    ScaleFactor

    75%
    2 Ratings

    Likelihood to Recommend

    Customer Focus

    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
    Marlon Seijas | TrustRadius Reviewer

    ScaleFactor

    I work with several businesses and have attempted to bring ScaleFactor into multiple. Thus far the business status/environment has been suitable for ScaleFactor only once, but I'll continue to look for more.ScaleFactor is great when a company has matured beyond the owner making all accounting and banking entries. As soon as multiple systems are needed, it's likely a decent time to call ScaleFactor. I'm confident my operations could run through ScaleFactor for a long time as the next step for us would be something akin to NetSuite or some other more rigid enterprise solution. Additionally, our business has a geographically displaced work force, typically working from home. Having access to all systems via the cloud has been great. No longer do we have to pass a specific computer back and forth for a physical computer software license. It's enabled maximum work flow convenience.
    Kelly Graves | TrustRadius Reviewer

    Pros

    Customer Focus

    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
    Marlon Seijas | TrustRadius Reviewer

    ScaleFactor

    • ScaleFactor has been a great resource for me as I got my business off the ground. They have allowed me to focus on marketing and strategy while they handle my Quickbooks and other accounting needs. Great accounting and finance solutions that don't require you to hire an in-house staff
    • Presenting data clearly.
    John Tyagi | TrustRadius Reviewer

    Cons

    Customer Focus

    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
    Marlon Seijas | TrustRadius Reviewer

    ScaleFactor

    • Could connect with All saving accounts i.e. Building society saving aswell as major banks.
    • When a connected bank or savings account hasn't been used for a month or 2 it could show a 0 transaction to keep it updated rather then saying "last updated 3 months ago"
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Customer Focus

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required
    $249

    Starting Price

    $50 # of stores and users

    Customer Focus Editions & Modules

    Edition
    Standard$501
    Ultimate$991
    1. # of stores and users
    Additional Pricing Details

    ScaleFactor

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    ScaleFactor Editions & Modules

    Additional Pricing Details

    Usability

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    ScaleFactor

    ScaleFactor 9.5
    Based on 2 answers
    ScaleFactor has been a great resource for me as I got my business off the ground. They have allowed me to focus on marketing and strategy while they handle my Quickbooks and other accounting needs. Great accounting and finance solutions that don't require you to hire an in-house staff.
    John Tyagi | TrustRadius Reviewer

    Support Rating

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    ScaleFactor

    ScaleFactor 7.5
    Based on 2 answers
    Not sure if support is still available.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Customer Focus

    Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
    Marlon Seijas | TrustRadius Reviewer

    ScaleFactor

    Scale factor, can be used like Xero I believe. However all my past data was already stored in Xero so I used it as an add on. It is a lot more user friendly and helpful, i.e. you don't need to be an accountant to use it. However I am not sure it is useable anymore or supported, so i have gone back to using Xero alone.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Customer Focus

    • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
    • With the information the employee can develop more personalized relationships with the client.
    • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
    Marlon Seijas | TrustRadius Reviewer

    ScaleFactor

    • They have been fundamental in helping us grow and scale at a relatively low cost in comparison to out-sourcing these functions. We can spend more on other items that can fuel growth while knowing the back end is taken care of.
    • They provide automated supports for key areas like payroll, expenses, etc so that we can quickly get back to focusing on the other items.
    Anonymous | TrustRadius Reviewer

    Screenshots

    Customer Focus

    Add comparison