What users are saying about
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Top Rated
209 Ratings
1 Ratings
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Score 8.2 out of 100

Pipedrive

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Top Rated
209 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

CustomShow.com

It is well suited for larger organizations. It cannot be used by single individuals like people who use Prezi or Powerpoint. If you are a large organization and looking to save on productivity, time, and improve branding across marketing and sales pitches, this software is absolutely amazing. I would highly recommend anyone heading up a company with 25 employees or more consider the software.
Justin Croxton | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CustomShow.com
Pipedrive
6.3
Customer data management / contact management
CustomShow.com
Pipedrive
6.5
Workflow management
CustomShow.com
Pipedrive
7.8
Territory management
CustomShow.com
Pipedrive
6.6
Opportunity management
CustomShow.com
Pipedrive
8.6
Integration with email client (e.g., Outlook or Gmail)
CustomShow.com
Pipedrive
7.9
Contract management
CustomShow.com
Pipedrive
3.0
Quote & order management
CustomShow.com
Pipedrive
5.1
Interaction tracking
CustomShow.com
Pipedrive
7.1
Channel / partner relationship management
CustomShow.com
Pipedrive
4.3

Customer Service & Support

CustomShow.com
Pipedrive
2.9
Case management
CustomShow.com
Pipedrive
4.7
Call center management
CustomShow.com
Pipedrive
1.1
Help desk management
CustomShow.com
Pipedrive
3.1

Marketing Automation

CustomShow.com
Pipedrive
8.2
Lead management
CustomShow.com
Pipedrive
7.7
Email marketing
CustomShow.com
Pipedrive
8.7

CRM Project Management

CustomShow.com
Pipedrive
6.3
Task management
CustomShow.com
Pipedrive
8.0
Billing and invoicing management
CustomShow.com
Pipedrive
4.1
Reporting
CustomShow.com
Pipedrive
6.9

CRM Reporting & Analytics

CustomShow.com
Pipedrive
5.0
Forecasting
CustomShow.com
Pipedrive
5.1
Pipeline visualization
CustomShow.com
Pipedrive
8.1
Customizable reports
CustomShow.com
Pipedrive
1.7

Customization

CustomShow.com
Pipedrive
6.1
Custom fields
CustomShow.com
Pipedrive
8.3
Custom objects
CustomShow.com
Pipedrive
7.7
Scripting environment
CustomShow.com
Pipedrive
1.0
API for custom integration
CustomShow.com
Pipedrive
7.5

Security

CustomShow.com
Pipedrive
7.2
Single sign-on capability
CustomShow.com
Pipedrive
6.1
Role-based user permissions
CustomShow.com
Pipedrive
8.3

Social CRM

CustomShow.com
Pipedrive
1.1
Social data
CustomShow.com
Pipedrive
1.1
Social engagement
CustomShow.com
Pipedrive
1.1

Integrations with 3rd-party Software

CustomShow.com
Pipedrive
3.6
Marketing automation
CustomShow.com
Pipedrive
3.6
Compensation management
CustomShow.com
Pipedrive
3.5

Platform

CustomShow.com
Pipedrive
8.1
Mobile access
CustomShow.com
Pipedrive
8.1

Pros

CustomShow.com

  • It allows you collaborate and share across your organization.
  • It integrates video seamlessly into any presentation you create.
  • It have an incredible slide library management component that stores everything in the cloud for the users.
  • Used by major fortune 100 companies, it allows for organizations to present their best and look their best.
Justin Croxton | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

CustomShow.com

  • I think the analytics piece could be improved a little more.
Justin Croxton | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

CustomShow.com

CustomShow.com 8.2
Based on 1 answer
Because it provides a great user experience, it makes my organization look good in front of pitches, and the software is great from a collaboration perspective. Plus, I like the fact that i can use video incredible well with all of my presentations. It has minor challenges and takes time to figure out, but once you do the sky is the limit.
Justin Croxton | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

CustomShow.com

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Support Rating

CustomShow.com

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

Implementation Rating

CustomShow.com

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

CustomShow.com

I think they are all stacking up against each other. Powerpoint is a free alternative. But I think CustomShow doesn't focus on better looking powerpoint slides....it focuses on better looking presentations period. Because of that, CustomShow is really in a different category of business presentation software and up there with Clearslide.
Justin Croxton | TrustRadius Reviewer

Pipedrive

  • Convenient user interface for our staff to work with.
  • Easy to train the Sales staff for the sales manager.
  • Better pricing and features when compared to other alternatives.
  • Dedicated to sales management, not mixed up, and no confusion.
  • Great automation & integration. It was easy for our Technical Team to do Slack integration.
Gamidu Wickramaarachchi | TrustRadius Reviewer

Return on Investment

CustomShow.com

  • It has had a positive ROI in that the level of productivity in creating presentations has grown.
Justin Croxton | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

Pricing Details

CustomShow.com

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

CustomShow.com Editions & Modules

Edition
CustomShow1
  1. Per User per Month
Additional Pricing Details

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CustomShow.com
8.2
Pipedrive
8.1

Likelihood to Renew

CustomShow.com
8.2
Pipedrive
8.2

Usability

CustomShow.com
Pipedrive
10.0

Reliability and Availability

CustomShow.com
Pipedrive
8.2

Support Rating

CustomShow.com
Pipedrive
8.2

Implementation Rating

CustomShow.com
Pipedrive
8.2

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