Cvent Onsite Solutions vs. Vendini

I am highly likely to always recommend Cvent Onsite Solutions based on the positive experience I have had with them. I have had an amazing experience overall with the entire Cvent platform and all of their offerings. The support team is awesome and extremely knowledgeable. This is the type of software that offers customers the cutting edge to excel

Incentivized

For smaller sports organizations or event productions Vendini is appropriate. It is also better suited for venues where the inventory is primarily general admission or very basic section/row/seat. The platform does not allow for much seating customization on the user's end. I would definitely not recommend Vendini for larger venues.

Incentivized

• Allows a smoother process for attendees
• Allows our staff more time to focus on other onsite tasks during the conference
• Shifts to more of a digital process rather than relying on paper/by hand check ins

Incentivized

• Interface is pretty easy to use.
• Event creation process is straightforward.
• Ability to use on multiple devices (laptop, phone, etc.) is a plus.

Incentivized

• I have had issues with them sending the correct printers in the past, but it doesn't happen often. And when they do, they ship overnight to correct the issue.
• It's an expensive option - they tend to Nickel and Dime.
• The app/gamification features are still not perfect. I've had several issues with games on the day of.

Incentivized

• System is often very slow.
• Limited user ability to customize ticket promotions within the platform.
• Major issue - not friendly with certain firewalls. Iona received dozens of phone calls this year from fans unable to purchase tickets online because Vendini changed something which made the platform blocked by several servers being used by fans.

Incentivized

Cvent Onsite Solutions is very user friendly and easy for those who are not very tech savvy. My first time using On-Arrival went very smoothly while onsite for a program due to the prior training that was provided by Cvent Onsite Solutions in our OSS training. Overall, it allows for tech integrations to be utilized easily.

The person onsite can be hit or miss. We have had a few really wonderful support technicians that came prepared, were helpful, and jumped in where needed. We have had others that sat back, didn't offer advice or best practices tips, and were not pleasant to work with. It's very hit or miss.

Incentivized

• One not listed here is iCapture. We use iCapture right now for lead capture. It's easy to use and priced well, and we leverage all of our events. It's easy to use the tool.
• Moved away from Aventri/E-Touches quickly after being stuck in a 3-year contract. We started with Cvent Onsite Solutions (formerly AllianceTech), and procurement moved us to Aventri. After a good battle, we were able to move back to Cvent Onsite Solutions (formerly AllianceTeach).

Incentivized

I've used ProVenue in the professional sports world (working with the NY Mets). ProVenue has drastically more capabilities and is a much more powerful system than Vendini, but such capabilities would not be necessary for smaller arenas or productions

Incentivized

• We receive great feedback on registration processes
• Clients are always impressed by the app
• Our team trusts Cvent Onsite Solutions as a platform, and this confidence improves performance

Incentivized

• Allowed Iona to compare YOY sales and attendance figures. Something we were not able to do before.
• We have been able to create events from remote locations (i.e. conference tournament bus trip ticket sales). The ability to just set up an event from wherever one can access the internet is very convenient and has increased our ticket sales for certain events.
• The Vendini reporting has increased the efficiency of internal and external audits when it comes to ticket sales and revenue.

Incentivized