Cvent Event Diagramming vs. FCS Hospitality Operations Management

It's the best software I've used. It allowed me to collaborate on a huge event with multiple stakeholders to ensure the main planner understood the venue and capacity issues. It's also allowed me to realize the scope of venue needs and abilities. Very helpful in visualizing a space

Incentivized

It is appropriate for running a hotel and using it to maintain pertinent information needed across the board for customers, requests, tracking trends and revenue.

Incentivized

• User-friendly. It's easy for us to train other team members/staff/volunteers to use the front-end system for registration and event check-in.
• Social Tables is great for creating custom room layouts and diagrams.
• Social tables is customizable. We're able to capture specific information for attendees, and can "tag" them when additional info is needed.

Incentivized

• Tracking pertinent cusomter information.
• Providing a one stop solution to handling multiple needs for the hotel.
• Storing and computing data needed to monitor revenue and trends etc.
• Providing multiple solution for services such as housekeeping, communication among depts, and concierge.

Incentivized

• A development that would be useful would be the ability to reorder the diagrams to a custom order in one event so that when exported as one document, they are in an order that can be customized to flow well for the meeting planner.

Incentivized

• Room for improvement would be that at times the system runs a little slower than we would like it to. When you are busy you need things to be at its best especially when creating a seamless experience for your guests.
• Keeping up to date with the ever growing software and adding a few more perks or enhancements.
• Shortening the time it takes to fix glitches in the system.

Incentivized

The program is amazing and there wouldn't be a reason not to continue. Go with what works, and this works.

Incentivized

The support was exceptional, and they remained an arm's reach away for when we ran into any questions after we began using the tool. Overall, we experienced phenomenal customer service. We also had more than one web-based call where their team would walk us through examples and answer any questions we had.

It has similar tools that MeetingMatrix has, but the Collaboration, or allowing vendors access is the feature that I appreciate the most that Cvent Event Diagraming offers that MeetingMatrix did not have. It is also easier to save as a PDF to print and email a version to vendors as well

Incentivized

The system is really easy to use and to implement into your business. Training for the software is fairly easy which is important for new hires and so forth. When you think about any company which provides services in numerous ways, you really want a program that can be seamless throughout the department's and this software does just that.

Incentivized

• This program allows us to be nimble in our communication with our vendors and clients.
• This program has empowered my new staff members to solve problems discreetly and on their own, prior to bringing them to my attention. It is a key tool to our success.

Incentivized

• So far it has been an overall positive experience. It is easy to use, easy to train employees, and easy to implement into your business.
• It is very beneficial for tracking analytics and running much needed data to watch for trends.
• You can literally track everything down: hospitality needs, bedding costs, shipments, etc.

Incentivized