6 Ratings
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Score 6.3 out of 100
53 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Eclipse CMS4

if your organization's work is developing software with JAVA, this is definitely one of the candidates to consider.
Yaron Lavi | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

ContactWorld is extremely well suited for industry specific clients. However, ContactWorld doesn't give us the necessary information for prospective clients as much as we would like. ContactWorld is less appropriate for a place to actually talk to clients, specifically for my company, we have a different software that we use for that and we love using it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.1
Agent dashboard
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Validate callers
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Outbound response
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Call forwarding
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.8
Click-to-call (CTC)
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.8
Warm transfer
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Predictive dialing
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.0
Interactive voice response
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.0
REST APIs
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.0
Call scripts
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.0
Call tracking
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.9
Multichannel integration
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
CRM software integration
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.2

Workforce Optimization (WFO)

Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.5
Inbound call routing
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Omnichannel inbound routing
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Recording
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Quality management
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Call analytics
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Historical reporting
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
7.9
Live reporting
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
7.9
Customer surveys
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Customer interaction analytics
Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0

Pros

Eclipse CMS4

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
Yaron Lavi | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • Ease of use with interface.
  • Chrome extension for convenience.
  • Reporting.
  • Reliability.
Anonymous | TrustRadius Reviewer

Cons

Eclipse CMS4

  • The IDE is clunky, hard to get around.
  • Quite a steep learning curve.
Yaron Lavi | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report
Emily Sullivan | TrustRadius Reviewer

Support Rating

Eclipse CMS4

No score
No answers yet
No answers on this topic

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) 10.0
Based on 1 answer
I have personally not used their support, but I hear from our admin that it is good.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Eclipse CMS4

Yaron Lavi | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Very similar. Both great products
Richard Kersten | TrustRadius Reviewer

Return on Investment

Eclipse CMS4

  • It streamlined the development work.
  • Same training can be applied to all developers.
  • Relatively modern IDE that facilitates faster implementation times.
Yaron Lavi | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • There have been issues. I will not detail them here as they are of our own making. My cautionary tale is this - do not design in complexity. If you are not working the way the system wants to work, you are doing it wrong, and you will come unstuck as you design around it.
Simon Whight | TrustRadius Reviewer

Pricing Details

Eclipse CMS4

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Eclipse CMS4
7.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.5

Support Rating

Eclipse CMS4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0

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