What users are saying about
2 Ratings
4 Ratings
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Score 3.3 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

DEAR Inventory

I think it's better suited for small businesses and those looking to change inventory in the future.
Anonymous | TrustRadius Reviewer

SkuVault

It's very good for multiple locations. It's very easy to manage the inventory for different locations.
Anonymous | TrustRadius Reviewer

Pros

DEAR Inventory

  • Xero Online Accounting Integration - 100% reliable
  • Drop Shipment combined with Own Warehouse Shipment Processing is a dream
  • Support - Really efficient dealing with technical issues and more generic issues equally well
  • Financial control of delivery notes and purchase invoices provides excellent data integrity
  • Easily add new cost variables such as shipping costs, managed easily
John Cotter | TrustRadius Reviewer

SkuVault

  • Customer support are amazing. Very smart and quick to reply.
  • The reporting system has been amazing for ordering and monitoring sales over time,
  • The purchase orders have made a huge difference in the speed we can receive products
Anonymous | TrustRadius Reviewer

Cons

DEAR Inventory

  • Support
  • Bugs
  • Website Functionality
  • Down-time
  • Glitchiness
Anonymous | TrustRadius Reviewer

SkuVault

  • It really needs to have customizable access as their default options don't quite fit our requirements for different users.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

DEAR Inventory

DEAR Inventory 9.1
Based on 1 answer
It does what it says on the tin.
John Cotter | TrustRadius Reviewer

SkuVault

No score
No answers yet
No answers on this topic

Support Rating

DEAR Inventory

DEAR Inventory 1.0
Based on 1 answer
Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".
Anonymous | TrustRadius Reviewer

SkuVault

SkuVault 9.0
Based on 2 answers
Their support has been MORE than amazing. I work with them quite often to work in ways to improve how we use our system and learning all about the new things that are coming. The support staff always does their best and usually we are able to find a solution to the issues. And if are unable to find it on the 1st try pass it up to a specialist who quickly works to help you solve it
Anonymous | TrustRadius Reviewer

Alternatives Considered

DEAR Inventory

  • DEAR does what it says on the tin. We see great feedback from our peers.
  • Unleashed, I found support poor (but over two years ago).
  • Linnworks - No Xero integration by Xero recommended API and very expensive by other third party SAP Business 1 is in a different league, but the cost is also [expensive].
John Cotter | TrustRadius Reviewer

SkuVault

SkuVault has been much more reliable than our previous product. Our inventory counts have been more accurate as well.
Anonymous | TrustRadius Reviewer

Return on Investment

DEAR Inventory

  • Lost company time
  • Effective inventory management
  • Mostly does the job it's supposed to
Anonymous | TrustRadius Reviewer

SkuVault

  • MASSIVE increase in inventory accuracy
  • We are now able to hire temps to help with work overflow
  • Having a price break when you hit so many licenses has been great since we use to many
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

DEAR Inventory

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SkuVault

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$350*

* For 2 users

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