What users are saying about
6 Ratings
1 Ratings
6 Ratings
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Score 6.6 out of 100
1 Ratings
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Score 9 out of 100

Likelihood to Recommend

Delighted

If you need a cheap solution and do not care too much about the data you are getting from your NPS program, then Delighted will do the trick. This does not seem to fit the needs of enterprise customers who want to go deep on data, segmentation, and quality feedback.
Jesse Brightman | TrustRadius Reviewer

OnSemble

OnSemble allows each department to edit their areas with information that they want to distribute. Each department in the company can add as much inforamation to their area with documents, links, videos, etc
Melissa Crum | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Delighted
7.0
OnSemble
Themes
Delighted
6.3
OnSemble
Custom logo/branding
Delighted
7.7
OnSemble

Survey Reporting & Analytics

Delighted
7.8
OnSemble
Response tracking
Delighted
5.9
OnSemble
Data export
Delighted
8.8
OnSemble
Standard reports
Delighted
8.7
OnSemble

Survey Distribution

Delighted
6.8
OnSemble
Respondent restrictions
Delighted
6.8
OnSemble

Pros

Delighted

  • Customizable - you can choose how often to have this go out.
  • You can add in a variety of buttons and change the questions that you want to have in the survey.
Anonymous | TrustRadius Reviewer

OnSemble

  • Easy to create sections for each department.
  • Ability to link to files and share reports.
  • Easy access to visibility within other departments.
  • Easy to disperse company wide messages.
Melissa Crum | TrustRadius Reviewer

Cons

Delighted

  • I would like to see more robust integrations with more software.
  • Reporting filters can’t be pre-configured or edited but instead, are based on column headers found in uploaded data. This can result in a messy dashboard.
  • Similarly, there are no usable options for reporting on date ranges, before/after dates, etc.
Anonymous | TrustRadius Reviewer

OnSemble

  • Add additional templates for customization.
  • Webinars on how other companies use this software.
  • Ongoing best practices on how to use the software.
Melissa Crum | TrustRadius Reviewer

Alternatives Considered

Delighted

Delighted is very easy to use, for both our organization and our customers. There was little, if any, learning curve to figure out how to use most of its features. On the customer end, it's as simple as opening your email and tapping a rating. This makes customers more likely to respond and provides us with more data to work with. Other survey services we have tried are not that simple and we have gotten a much better response rate with Delighted.
Dave Becker | TrustRadius Reviewer

OnSemble

The software is easy to use, customizable, and intuitive to its users
Melissa Crum | TrustRadius Reviewer

Return on Investment

Delighted

  • Negative ROI - this cost myself and my team way too much time, effort, and energy to ensure we were getting the right data. We make too many business decisions and customer communications based on our customer feedback programs, and data cleanliness - or lackthereof- truly made this a tough buy.
Jesse Brightman | TrustRadius Reviewer

OnSemble

  • Transparency within departments.
  • Easy to communicate messages across the company.
  • Easy access to forms and links you need on a daily basis.
Melissa Crum | TrustRadius Reviewer

Screenshots

Pricing Details

Delighted

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Delighted Editions & Modules

Edition
Survey 100 people/month$25
Survey 750 people/month$49
Survey 2500 people/month$99
Survey 5000 people/month$149
Survey 10,000 people/month$249
    Additional Pricing Details
    10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

    OnSemble

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    OnSemble Editions & Modules

    Additional Pricing Details

    Rating Summary

    Add comparison