What users are saying about
47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Likelihood to Recommend

Dell EMC Avamar

This software is well suited for companies that want to be very in control of their backups but need a simple tool. It could be convenient for them to just buy their own node, locate it in a different location, and set up the jobs for their machines to backup to the cloud with the specific plugins. However, it would not be convenient for companies looking to have a tool that needs to be secure and compliant, and that need to have different other options for business continuity.
Anonymous | TrustRadius Reviewer

Infrascale Platform

Well suited for a company that has an extensive virtual environment setup. Definitely a good choice for companies that require an in-depth disaster recovery system, especially when the infrastructure is hosted in house. This system is expensive on a monthly basis, so I would not recommend this to small businesses as there are less expensive alternatives out there.
Vin Campbell | TrustRadius Reviewer

Feature Rating Comparison

Data Center Backup

Dell EMC Avamar
8.3
Infrascale Platform
9.0
Universal recovery
Dell EMC Avamar
8.3
Infrascale Platform
9.3
Live recovery
Dell EMC Avamar
7.7
Infrascale Platform
8.3
Recovery verification
Dell EMC Avamar
7.7
Infrascale Platform
8.0
Business application protection
Dell EMC Avamar
8.7
Infrascale Platform
8.7
Multiple backup destinations
Dell EMC Avamar
8.2
Infrascale Platform
8.7
Incremental backup identification
Dell EMC Avamar
9.0
Infrascale Platform
9.7
Backup to the cloud
Dell EMC Avamar
8.6
Infrascale Platform
9.7
Deduplication and file compression
Dell EMC Avamar
9.2
Infrascale Platform
10.0
Snapshots
Dell EMC Avamar
7.7
Infrascale Platform
10.0
Flexible deployment
Dell EMC Avamar
7.1
Infrascale Platform
8.0
Management dashboard
Dell EMC Avamar
7.0
Infrascale Platform
8.0
Platform support
Dell EMC Avamar
8.9
Infrascale Platform
9.3
Retention options
Dell EMC Avamar
9.4
Infrascale Platform
9.3
Encryption
Dell EMC Avamar
8.6
Infrascale Platform
9.3

Pros

Dell EMC Avamar

  • Avamar performs data deduplication on the remote host. This greatly reduces the amount of traffic that each backup requires. This even applies to the virtual environment through change block tracking. Backup times are reduced from hours to minutes.
  • The management interface makes it easy to configure and maintain data retention periods. Many times certain data must be kept for an extended period of time. There is a specific menu for managing retention periods.
  • The system is able to recover itself from a hard failure with virtually no loss of backups. There is a checkpoint taken each day that provides a recovery point in the event of a catastrophic failure. Since this is a node based system, the loss of more than one node could require a recovery be performed.
  • While another grid must be purchased, the replication utility allows all backups to be replicated to another grid at a remote location. This ensures the resilience of the backups in the event there is the loss of the primary data center.
  • Also works on HCI devices performing image-level backups as in our primary data center environment
  • There is also now an All-in-One appliance for smaller locations
Rodney Barnhardt | TrustRadius Reviewer

Infrascale Platform

  • Backups. You can customize the schedule and methods and create real snapshots for your important data.
  • White Labeled Software. It has real, effective ransomware protection all managed under one place and one white-labeled piece of software that is easy to use for any MSP.
  • Price.
Daniel Cauley | TrustRadius Reviewer

Cons

Dell EMC Avamar

  • The client interface has constant JAVA issues and can be slow and chunky. We have often had issues with current versions of JAVA breaking it so it will not even run.
  • The backup clients are split out for function. Although this makes them light, it also makes it cumbersome to upgrade clients. The naming scheme can also be confusing for the clients.
Tim Knarr | TrustRadius Reviewer

Infrascale Platform

  • The interface can use a serious update. It's understandable, but not modern.
  • I don't like the fact that it forced an upgrade to VMware. That's not something that can be done by every company very easily.
  • The restore process can be more intuitive.
Vin Campbell | TrustRadius Reviewer

Likelihood to Renew

Dell EMC Avamar

Dell EMC Avamar 9.5
Based on 2 answers
I have been using the product for over five years. This has performed so well that with the current system reaching its End-of-Life with EMC next year, I have proposed replacing it with the latest version of the product. Now that it integrates with Data Domain, the cost has been greatly reduced. Instead of the need to purchase many nodes, one Data Domain can replace them creating a significant cost savings.
Rodney Barnhardt | TrustRadius Reviewer

Infrascale Platform

No score
No answers yet
No answers on this topic

Usability

Dell EMC Avamar

Dell EMC Avamar 8.0
Based on 1 answer
The system overall is easy to monitor and see your backup/restore status. The user interface could use updating as it relies on Java and any updates to Java cause the interface to stop working need to be reinstalled
Brian Munn | TrustRadius Reviewer

Infrascale Platform

Infrascale Platform 10.0
Based on 1 answer
It is one of the best cloud back up data protection software and software platforms on the entire market for MSPs. There are not many other solutions that offer this level of customization and execution in the data protection and disaster recovery arena better than Infrascale. I highly recommend it for any MSP.
Daniel Cauley | TrustRadius Reviewer

Support Rating

Dell EMC Avamar

Dell EMC Avamar 8.8
Based on 4 answers
Support is very convincing, always eager to solve issues from the root rather than workaround, don't hesitate to take webex, describe the issues to the core and recommend configuration to avoid further issues. We can ask few questions other than the main issue. They don't hesitate to answer.
Ratnodeep Roy | TrustRadius Reviewer

Infrascale Platform

Infrascale Platform 9.0
Based on 1 answer
It is the cheapest way to truly protect data and has an amazing support team behind the product. You get what you pay for.
Daniel Cauley | TrustRadius Reviewer

Alternatives Considered

Dell EMC Avamar

Avamar has simplied the back up approach in their VE edition and is much easier to use than Data Protector. Backing up multiple VMs takes minutes instead of hours now. Creating policies, retentions, and schedules, is vastly improved and much easier.
Anonymous | TrustRadius Reviewer

Infrascale Platform

I'll state up front that our VAR pushed us to Infrascale as they fully manage this particular choice/vendor for us. I manage the system itself, so I did have final approval. Between Axcient and Infrascale—they do exactly the same thing. I can say this about Axcient, their tech support was excellent. I haven't had cause to contact Infrascale support just yet, so no comment. Regarding Code42, this is one of those "less expensive" options I mentioned earlier. This is a super stable platform that provides straight backup (File/Folder), but not for virtual environments.
Vin Campbell | TrustRadius Reviewer

Return on Investment

Dell EMC Avamar

  • Avamar served our organization very well for many years. It was absolutely the best solution of its day.
  • We did the fork-lift upgrade twice to continue with Avamar. We could not continue to support this model of upgrades.
  • Our final decision to replace Avamar was when the nodes filled with meta-data while we had plenty of data domain space for backups.
  • We've spent too much engineer time babysitting the product.
Paul Lemmons | TrustRadius Reviewer

Infrascale Platform

  • Peace of mind: our entire virtual environment is backed up both onsite and offsite
  • As stated, it is pricey. Since we haven't needed to do anything more than basic file restores, ROI is hard to measure. A full restore of a virtual server immediately would be priceless. So, on that note, ROI is good.
Vin Campbell | TrustRadius Reviewer

Pricing Details

Dell EMC Avamar

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Infrascale Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Dell EMC Avamar
7.5
Infrascale Platform
8.0

Likelihood to Renew

Dell EMC Avamar
9.5
Infrascale Platform

Usability

Dell EMC Avamar
8.0
Infrascale Platform
10.0

Support Rating

Dell EMC Avamar
8.8
Infrascale Platform
9.0

Add comparison