DigitalGenius vs. Verint Messaging
DigitalGenius vs. Verint Messaging
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
DigitalGenius | Enterprise companies (1,001+ employees) | According to the vendor, DigitalGenius is the AI platform that puts contact centers on autopilot by understanding conversations, automating repetitive processes and delighting customers. The platform is powered by deep learning that understands customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to companies’ own backend systems. The company was founded in 2013 and has raised over $26 million since its inception. It has offices in both London… | N/A | |
Verint Messaging | Mid-Size Companies (51-1,000 employees) | Verint Messaging (formerly Conversocial) is a social customer service software that enables companies to engage in large volumes of social media conversations with their customers. The cloud-based software combines intelligent prioritization with team management workflows to enable companies to quickly and efficiently join and create conversations with their customers. | N/A |
DigitalGenius | Verint Messaging | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | We charge on a usage basis, so companies only pay based on how much DigitalGenius is able to automate for them. Whether it’s a flow for a single repetitive ticket or a suite of services, DigitalGenius works closely with our customers to ensure that they’re paying for solutions that align with their KPIs. Generally pricing is tied to the level of automation and the number of tickets that are resolved either partially or in full by our AI platform, and to reductions in AHT and increases in CSAT. | — | ||||||||||||||
More Pricing Information |
DigitalGenius | Verint Messaging | |
---|---|---|
Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DigitalGenius | Verint Messaging | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.2 (11 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (6 ratings) |
Usability | - (0 ratings) | 8.2 (5 ratings) |
Availability | - (0 ratings) | 8.7 (2 ratings) |
Performance | - (0 ratings) | 8.5 (2 ratings) |
Support Rating | - (0 ratings) | 8.2 (5 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 9.1 (3 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (3 ratings) |
DigitalGenius | Verint Messaging | |
---|---|---|
Likelihood to Recommend | DigitalGenius No answers on this topic | Verint |
Pros | DigitalGenius No answers on this topic | Verint |
Cons | DigitalGenius No answers on this topic | Verint |
Likelihood to Renew | DigitalGenius No answers on this topic | Verint |
Usability | DigitalGenius No answers on this topic | Verint |
Reliability and Availability | DigitalGenius No answers on this topic | Verint |
Performance | DigitalGenius No answers on this topic | Verint |
Support Rating | DigitalGenius No answers on this topic | Verint |
In-Person Training | DigitalGenius No answers on this topic | Verint |
Online Training | DigitalGenius No answers on this topic | Verint |
Implementation Rating | DigitalGenius No answers on this topic | Verint |
Alternatives Considered | DigitalGenius No answers on this topic | Verint |
Return on Investment | DigitalGenius No answers on this topic | Verint |
ScreenShots | DigitalGenius Screenshots | Verint Messaging Screenshots |