Drift

Drift

160 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Drift	Score 8.2 out of 10	N/A	Drift is presented as a human-centric, AI-powered buyer engagement platform, a platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. The platform helps businesses translate conversational data and buyer behavior into deeper customer relationships, and also modernizes the B2B website experience. According to the vendor,…	N/A

Pricing

Drift

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Drift
Free Trial
No
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Drift
Considered Both Products	Drift KM Kyle McCabe SDR Chose Drift Drift is the only product of it's kind that I have experience with. Incentivized Helpful? RB Rahul Bhagat Marketing PMO Professional Chose Drift I like the visitor engagement with the website, and I can see the engagement is increasing day by day. Previously, it was a major issue, and we struggled a lot to improve it, but Drift did it very flawlessly. Helpful? DC Demetreis Coleman Digital Sales Manager Chose Drift Drift is the only product I have used that is utilized like this. Incentivized Helpful? Alex Lowe Marketing Operations Manager Chose Drift Drift is the only tool like this that I have personally worked with. I brought it over from one organization to my current one. Has continued to meet my needs. The two tools above are ones that have been presented to me but haven't swayed me away from Drift Incentivized Helpful? Verified User Vice-President Chose Drift intercom zendesk freshchat Helpful? Verified User Manager Chose Drift Drift is a cheaper option than other products reviewed. We liked their chat box integration feature on our website which ultimately led to our decision of purchasing license from Drift. Their onboarding team was also solid and were willing to put in training time to ensure our … Incentivized Helpful? Verified User Manager Chose Drift Dirft gives another aspect for lead generation. Helpful? Michael Guth CMO (Chief Marketing Officer) Chose Drift Drift allows for a unique support experience and integrates seamlessly with different platforms. They constantly add new features and improve the experience for our customers and us. Incentivized Helpful? Christy claire Senior Software Engineer Chose Drift It is an efficient platform that is giving advanced services. [Reaching out] to new guests has been made effective by utilizing this platform. The support staff is working precisely and always available for any queries. It provides a complete solution in real-time so users have … Incentivized Helpful? TP Tanish Pruthi Marketing Associate Chose Drift Drift ranks way up there when compared with its peers. The reasons for choosing Drift are Great Product--It all starts with a great product. AI-based playbooks, specific targeting, detailed analytics, intuitive bot play, and user-friendly interface make it a no-brainer to select … Incentivized Helpful? Piyush Narayan Ray Assistant Manager- Marketing Chose Drift -AI based product with easy to use interface -Great support team (always active) -Drift blogs and marketing collateral is very informative. Incentivized Helpful? Verified User Director Chose Drift Drift did a better job with the automations and providing what we needed. We also appreciated the price tag of this tool compared to others. Incentivized Helpful? Verified User Employee Chose Drift Drift supplied all we needed at this point in our business. Functionality and pricing were the key drivers in our decision to move forward with Drift. Incentivized Helpful? Verified User Employee Chose Drift I have used a few different chat platforms, the most popular one being Intercom. They both have some similarities in functionalities and features. I have had more success with Drift and the calendar link/automation. I love the fact that a prospect can easily find my calendar … Incentivized Helpful? Ben Battaglia Director of Marketing Chose Drift Intercom was wonderfully built for our support team, and it does exactly what they need it to do there, but Drift is built for SDRs and marketing. We found it difficult to qualify inbound chat traffic with Intercom. Our SDRs ended up spending a lot of time talking to the wrong … Helpful? Ryan McCurdy, MBA Vice President of Marketing, Demand Generation Chose Drift There are a ton of other chat tools on the market, but the cool thing about Drift is really being able to design the playbook so you filter out and re-route conversations that aren't relevant. The playbooks get the right message out at the most relevant time to appropriately … Helpful? Matthew Mullin Senior Director - Global Marketing Operations and Technology Chose Drift Drift made chat cool again. Drift was able to market themselves in a different way, that wasn't just an ordinary chat. The ability to craft your journeys up front that allows you to be prescriptive in how to handle your inquiries was a real positive. When evaluating their … Helpful? Jon Walka Senior Sales Representative Chose Drift We made the switch from Intercom due to a previous relationship with Drift as they became a company. Intercom was great at managing conversation. Drift was great at Automating conversation and getting rid of noise we didn't need. I know Intercom now has these features, but they … Incentivized Helpful? Verified User Manager Chose Drift Drift is next level compared to other software we compared. Incentivized Helpful? Dmitry Kornyukhov Founder Chose Drift So far we have tried multiple other options like Intercom or Tawk.to but for some reason they all fell short when compared Drift. Tawk didn't offer the same freedom of customization and their UX was a bit overwhelming, while Intercom was targeted at a very different user base … Incentivized Helpful? Verified User Manager Chose Drift I started with our Marketo rep in the evaluation process. I had quick searches for alternatives but Drift stood out as a preferred Markto partner, ABM capabilities, and Outreach integration. Incentivized Helpful? Verified User Director Chose Drift Both are good products, but Drift had a more specialised approach to ABM and lead gen. Incentivized Helpful? Rachel Green Marketing Demand Generation Manager Chose Drift Drift is the best tool in the chatbot market. If you are going to get rid of forms and switch to chatbots, or at least hybrid the two, then you need to go with Drift. They integrate better, build better, and are so far ahead of their competitors in terms of functionality. Incentivized Helpful? Kevin Knudsen Enterprise Account Development Manager Chose Drift We looked at several products however we felt that the way Drift integrated with our calendars and the look and feel of the product was in line with what we were looking for. We also have enjoyed the team at Drift and how they've been able to answer some of our tougher … Incentivized Helpful? Verified User Representative Chose Drift We used both Drift and ToutApp for enrolling sales prospects into email campaign cadences. Drift is great for enrolling them one by one and being flexible with personal notes. ToutApp was better for mass imports and mass campaigns. It's hard to enroll more than 10 emails into … Incentivized Helpful?
Top Pros	Pro Customer service Pro Easy to use Pro Real time
Top Cons	Minus Mobile app Minus Chat box Minus Allows the user

Features

Drift

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	Drift 9.0 1 Ratings 0% above category average
Chat history and transcripts	9.01 Ratings
Chat reporting	9.01 Ratings
Chat and web analytics	9.01 Ratings

Best Alternatives
	Drift
Small Businesses	Smith.ai Live Website Chat Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives

User Ratings
	Drift
Likelihood to Recommend	8.0 (52 ratings)
Usability	7.0 (3 ratings)
Support Rating	7.7 (3 ratings)

User Testimonials
	Drift
Likelihood to Recommend	Drift It is recommended for any company; it is a comprehensive tool for teams interested in strengthening business management and improving efficiency. It allows you to automatically schedule support with customers, thus saving a lot of time. Large companies can establish a chat and communication between potential customers, answering their questions quickly; allow you to monitor and track your leads and new leads, to make it fully functional, it has a very affordable value so that it can be used in all companies, it will not affect their economic aspects. Incentivized Michael Guth CMO (Chief Marketing Officer) Read full review
Pros	Drift Easy to implement - we were up on our site in hours. Increases the volume and quality of buyer conversations - visitors get to value faster and qualify themselves by chatting in. Surfaces relevant experiences and content to people faster based on targeted use cases. Brings your brand to the prospect experience to stand out in the market. For example, our mascot Ollie Llama welcoming visitors on the homepage with funny llama. Ben Battaglia Director of Marketing Read full review
Cons	Drift Whenever there have been challenges with the product, the team has always been hungry to fix the issues that we raise. In-platform reporting on conversion metrics can be improved. For example, it's not possible to report on business vs non business email capture rate (currently reported by our CSM every week), and to get the most detail about meetings that have been booked, you have to export data and review in Sheets/Excel. Drift responds quickly, and they're already working on this... so by the time you read this review, the reports will probably be fully functional in the platform. Adrian Cohn Director of Brand Strategy and Communications Read full review
Usability	Drift The customer-facing usability is great, but managing drift from the back end can be challenging at times. This is mainly due to slow loading speeds when it comes to editing or viewing routing. Coupling this with no autosave function, changes are hard to make and can easily be lost. Verified User Anonymous Read full review
Support Rating	Drift The Drift team has been remarkably responsive to me. From support reps available in-app, to my account manager committed to my long-term success, to regular connections and interactions with their leadership team. They have been wholeheartedly committed to answering every question and solving every issue so that we can succeed as a team, and I can succeed as a marketer! Ben Battaglia Director of Marketing Read full review
Alternatives Considered	Drift I have used a few different chat platforms, the most popular one being Intercom. They both have some similarities in functionalities and features. I have had more success with Drift and the calendar link/automation. I love the fact that a prospect can easily find my calendar link and book a demo without needing to speak with me. Incentivized Verified User Anonymous Read full review
Return on Investment	Drift Save time by allowing your inbound audience to access what they want immediately through Drift bots. Reducing friction you will increase your inbound audience engagement traffic. With Drift, our company has increased our qualified sales meetings booked more than 3x than when we used forms. Incentivized Rachel Green Marketing Demand Generation Manager Read full review
ScreenShots	Drift Screenshots