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Drift is easy to use and it promotes our inbound sales!
June 11, 2021

Drift is easy to use and it promotes our inbound sales!

Michael Guth | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Chat
  • Email
  • Drift Automation
  • Drift Prospector

Overall Satisfaction with Drift

We use Drift because it is a tool that provides us with the best way to buy for most potential customers. Thanks to this tool, we have found the best way to streamline sales and support management. It also allows us to keep in touch with most of the potential customers that visit our website. We have a website that will enable us to respond immediately to questions from our customers or those who want to know any information about our products; this helps Drift a lot because it can re-record conversations with customers, download all the content, and re-save the report to continue communicating with them.
  • Thanks to artificial intelligence, I can provide consistent customer service.
  • I can provide information to customers on a scheduled basis, configuring the system to provide general and specific responses.
  • I manage to keep clients up to date with all information at any time of the day.
  • I can respond to each of my clients in a specific way and with a more incredible speed of response.
  • It has some functions that can be programmed without user intervention, such as tagging customers by mentioning them when you don't have them.
  • The speed of the process is an incentive for our customers, who are very satisfied with the efficiency of the transaction and our attention, thus increasing our productivity and sales.
  • Thanks to the many marketing, support, and sales advantages it provides me, operations have increased successfully. I have a positive ROI.
  • Intercom
Drift allows for a unique support experience and integrates seamlessly with different platforms. They constantly add new features and improve the experience for our customers and us.

Do you think Drift delivers good value for the price?

Yes

Are you happy with Drift's feature set?

Yes

Did Drift live up to sales and marketing promises?

Yes

Did implementation of Drift go as expected?

Yes

Would you buy Drift again?

Yes

It is recommended for any company; it is a comprehensive tool for teams interested in strengthening business management and improving efficiency. It allows you to automatically schedule support with customers, thus saving a lot of time. Large companies can establish a chat and communication between potential customers, answering their questions quickly; allow you to monitor and track your leads and new leads, to make it fully functional, it has a very affordable value so that it can be used in all companies, it will not affect their economic aspects.