Drift - Great Marketing/Sales Tool
May 28, 2021

Drift - Great Marketing/Sales Tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Chat
  • Calendar

Overall Satisfaction with Drift

I use Drift to help chat with potential customers and track the visitors on the website. I also connected my google calendar so if someone wants to book a time with me, we can easily do it over the chat box. Drift is also nice because of the automated steps via the chatbox on the website. A potential customer can still book a time on my calendar when I am not currently online.
  • Chat
  • Site Tracking
  • Calendar Link
  • Easier user setup
  • The calendar link can be slow to populate
  • More customizability
  • Chat
  • Mobile App
  • Calendar Link
  • Engaging Customers
  • Ability to help customers while on the move
  • Ability to set demos without the need to be online
  • Intercom
I have used a few different chat platforms, the most popular one being Intercom. They both have some similarities in functionalities and features. I have had more success with Drift and the calendar link/automation. I love the fact that a prospect can easily find my calendar link and book a demo without needing to speak with me.

Do you think Drift delivers good value for the price?

Not sure

Are you happy with Drift's feature set?


Did Drift live up to sales and marketing promises?


Did implementation of Drift go as expected?

I wasn't involved with the implementation phase

Would you buy Drift again?


I have used a few chat platforms in my sales career. Drift is definitely up there with ease of use and overall experience. It is the perfect tool to add to the website so reps can engage/answer prospects' questions when your product is top of mind. The app works really well too.