TrustRadius

eAssistance Pro (discontinued) vs. tawk.to

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eAssistance Pro (discontinued)
Score 8.2 out of 10
N/A
eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support. The product has been discontinued.
$7
per month
tawk.to
Score 8.7 out of 10
N/A
Tawk.to headquartered in Las Vegas offers a live chat tool, allowing users to monitor and chat with the visitors on a website, within a mobile app or from a customizable chat page.N/A
Pricing
eAssistance Pro (discontinued)tawk.to
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
eAssistance Pro (discontinued)tawk.to
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
eAssistance Pro (discontinued)tawk.to
Top Pros
Top Cons
Best Alternatives
eAssistance Pro (discontinued)tawk.to
Small Businesses
Gist
Gist
Score 9.6 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
eAssistance Pro (discontinued)tawk.to
Likelihood to Recommend
8.2
(1 ratings)
8.1
(4 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
eAssistance Pro (discontinued)tawk.to
Likelihood to Recommend
Discontinued Products
It is fast and secure.
JD
John Davison
Marketing manager
Read full review
tawk.to
We have been able to increase our "real world" presence on our website, providing users with support and sales guidance when they need it the most – when they have a question. It provides the extension for free. Furthermore, tawk.to provides tracking solutions for your website, allowing you to see how many visitors visited your site and how long they stayed. You can also see which locations follow your webpage. The low-footprint, web-based solution is simple to install and use (in most cases), and it provides insight into the effectiveness of our web pages and sites.
Prem Bhatt | TrustRadius Reviewer
Prem Bhatt
Growth Marketer
Read full review
Pros
Discontinued Products
  • It is fully customizable, secure and easy to integrate
  • It is the most user friendly live chat solution
  • You can track Geo-location, IP address, and much more information about your website visitor
  • It will help you to analyze your website traffic
  • I have also integrated this software on my Facebook fan page
JD
John Davison
Marketing manager
Read full review
tawk.to
  • Live Chat
  • Knowledge base / Ticket system
  • Internal Communication with team
Verified User
Anonymous
Read full review
Cons
Discontinued Products
No answers on this topic
tawk.to
  • It would be great to be able to quickly access pre-prepared responses directly from tawk.to.
  • It would be great to be able to link directly to email so you can send templates to contacts.
Verified User
Anonymous
Read full review
Likelihood to Renew
Discontinued Products
I am still using this comfortably on my website, so I do not need any other software.
JD
John Davison
Marketing manager
Read full review
tawk.to
No answers on this topic
Alternatives Considered
Discontinued Products
No that is the first live chat software I am using on my website
JD
John Davison
Marketing manager
Read full review
tawk.to
tawk.to offers free basic live chat with no restrictions. I mean, before you go straight to Intercom, try tawk.to first. Sure, other platforms have a better feature set and more customization options, but all of them seem prohibitively expensive for a small business, especially when most aren't even sure if live chat is for them in the first place. tawk.to is a good platform for figuring that out. tawk.to provides me with exactly what I require, with no hassles and plenty of power. There has never been a problem with uptime or service.
Prem Bhatt | TrustRadius Reviewer
Prem Bhatt
Growth Marketer
Read full review
Return on Investment
Discontinued Products
  • It will definitely increase sales
  • It saves time and money as one person can team to handle multiple queries
JD
John Davison
Marketing manager
Read full review
tawk.to
  • Engaging with customers directly with live chat.
  • Gather customer data for live chat support.
Verified User
Anonymous
Read full review
ScreenShots