Printanista vs. OpenText RightFax

ECI FMAudit has tremendous potential and works quite well. It could use some work, but overall the price we pay per device is sufficient. It can be used as a backup to another tool as if you run 2, this does not seem to conflict with other tools. Sometimes we install 2 DCA's to ensure we don't get any stale data. On large accounts this is crucial. This is easy to install and you can run a scan the minute you install it and then check the dashboard to see if devices propagate.

Incentivized

[OpenText] RightFax is a great way to eliminate the need of physical fax machines and the need for analog lines to manage these faxes. When the Internet is down [OpenText] RightFax workflow becomes useless so a secondary network is required if you decide to eliminate physical fax machines completely. It the long run it saves time and money of paper/maintenance on physical machines.

Incentivized

• Printed page counts
• Printer HTTP pages
• Fleet firmware versions

Incentivized

• The customer routing inbound fax traffic
• Gateway to the new RightFax 2100 gateway
• Ability to verify Faxes

Incentivized

• Customer support could be better
• Product data platform needs to be updated
• Interface could use a nip and a tuck
• Overall architecture appears to be lacking as we find many devices go stale

Incentivized

• Reporting can be done a bit better. The current iteration is pretty powerful and can give you more than you need.

Incentivized

OpenText Fax Support is wonderful! They really go the extra mile to support their customers. So far, they've been able to address simple and complex issues. A big plus is the fact that they are very pleasant on the phone. They do not get upset at the customer and have great follow up on any tickets opened.

Incentivized

Nothing stands up to ECI FMAudit's abilities.

Incentivized

I think Concord has better administrative dashboards and the cloud based system makes it easy to access from anywhere without requiring VPN connection. The Shared queue management in Concord is more complex and are not as easy to use as it is with [OpenText] RightFax. Concord cost more to operate.

Incentivized

• Tremendous ROI for billing
• Alerts are accurate
• The interface is fairly easy to navigate and figure things out.
• It could use improvement for some Xerox devices, as it lists some models as " . " instead of the model name.
• This has saved us tens of thousands per year instead of sending techs to collect meters.
• The latest version of this product allows you to access the interface of the device, from the cloud dashboard instead of having to remote on to a user's workstation and then get to the device. This is cutting-edge technology without a doubt.

Incentivized

• I am not evolved in this info.
• It takes a lot of resources to manage this product.
• It is cheaper than other solutions.

Incentivized