Spruce vs. Sales Force Optimization

I think my single most surprising and satisfying experience with ECI and its RockSolid Maxx and then Spruce products was the ease of implementation and rollout -- both on the hardware and software side. ECI seems to have mastered the idea of using an integrated team along with robust tutorials to make that process easy.

Incentivized

Well suited for larger organizations, especially product-based companies. Where we store customer details, particularly for the product that the customer has enquired. It may not be well suited for smaller organisations. It has so many features and advantages, times it can be overwhelming for someone who have no experience of using the software before.

Incentivized

• lumber management.
• purchasing and receiving.
• Cloud based.

Incentivized

• Storing Data
• Creating Multiple User IDs
• Retrieving the data with ease

Incentivized

• Point of sales
• P&L usability

Incentivized

• Adding dashboards to draw analysis
• Sometime it takes too much time to load and even crashes
• Integrating with other database software and visualization tools

Incentivized

For the most part when there is internet, we are able to log in and proceed to do our daily tasks which is very helpful, but we have also encountered a glitch on our laptop that we use to do inventory that switches to the last branch that was used. This, in combination with Spruce logging out of the remote connection daily, can cause issues if the person accessing Spruce does not have the remote connection password.

Incentivized

Spruce is possibly just above average. Not super impressed with usability and especially not impressed with tech support who is rarely able to answer questions on the first call.

Incentivized

Against other products Sales Force Optimization is much better when while entering the customer data. Also very convenient to add new users and easy. And the mobile apps are well-optimised on. Works well without any lags or crashes. Whereas other software struggle to work well on mobile platforms especially on android devices.

Incentivized

• With $13 million in gross and 40 employees I'm able to run a full back office with a staff of two. In today's tight labor market that is invaluable.
• Being able to implement Spruce with almost no upgrading or replacement of existing computer hardware represented a huge cost savings to us. I'm not even sure what dollar amount I could attach to that.
• Dealing with both a wholesale and retail customers requires that we provide different levels and kinds of reporting and documentation. Spruce has made it easy to respond to the different demands that those customers place upon us.

Incentivized

• analyzing the existing leads
• conversion rate has been increased by around 15% from the old leads
• Tracking the manpower attrition rate

Incentivized