Eclipse AI vs. SAP Service Cloud
Eclipse AI vs. SAP Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Eclipse AI | N/A | Eclipse AI is a plug-and-play AI tool that detects the risk indicators that lead to customer churn. Eclipse AI allows users to plug in voice-of-customer data from different channels (surveys, reviews, chat logs, phone logs, etc.). Eclipse AI then generates risk mitigations to reduce customer churn based on analysis of the voice-of-customer data and industry best practices. | N/A | |
SAP Service Cloud | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A |
Eclipse AI | SAP Service Cloud | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Eclipse AI | SAP Service Cloud | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Eclipse AI | SAP Service Cloud | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.3 out of 10 | Conversica Score 9.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Eclipse AI | SAP Service Cloud | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (72 ratings) |
Likelihood to Renew | - (0 ratings) | 8.2 (2 ratings) |
Support Rating | - (0 ratings) | 5.5 (1 ratings) |
Ease of integration | - (0 ratings) | 7.4 (40 ratings) |
Eclipse AI | SAP Service Cloud | |
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Likelihood to Recommend | Eclipse AI No answers on this topic | SAP |
Pros | Eclipse AI No answers on this topic | SAP |
Cons | Eclipse AI No answers on this topic | SAP |
Likelihood to Renew | Eclipse AI No answers on this topic | SAP |
Support Rating | Eclipse AI No answers on this topic | SAP |
Alternatives Considered | Eclipse AI No answers on this topic | SAP |
Return on Investment | Eclipse AI No answers on this topic | SAP |
ScreenShots | Eclipse AI Screenshots |