SAP Service Cloud at its best
Updated October 17, 2023
SAP Service Cloud at its best
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
SAP Service Cloud is part of the Customer Experience and is designed to help organizations manage customer service and support operations more efficiently for below-line item
1. Ticket Creation system
2. Customer Service Management
3. Case Management related Customer product history
4. SLA Management
5. Reporting and Analytics
6. Integration with various partners for ticket registration
1. Ticket Creation system
2. Customer Service Management
3. Case Management related Customer product history
4. SLA Management
5. Reporting and Analytics
6. Integration with various partners for ticket registration
- Integration Capabilities
- Automation and Workflows
- Performance and Scalability
- User Interface Complexity
- Ticket Registration Ease with lesser AHT
- Data-Driven Decision-Making
- Resource Requirements
- Customization Effort
1. Efficient Multi-Channel Support -The ability to centralize and streamline multi-channel support (e.g., email, chat, phone, social media) can result in improved response times and consistency across channels.
2. Scalability -databases can manage an increasing volume of data or queries without significant performance issues.
2. Scalability -databases can manage an increasing volume of data or queries without significant performance issues.
It's been preferred by organizations already using other SAP solutions, as it integrates seamlessly within the SAP ecosystem. The choice between Salesforce and SAP Service Cloud often depends on an organization's existing technology stack and specific needs.
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes
Using SAP Service Cloud
1400 - Consumer Service
5 - 3 Members are more business team & 2 members are of Technical team
- Customer Support & Engagement
- Work Flow Automation
- API Integration
- Security & Compliance
- Data Reporting
- Predictive Analytics for Customer Retention
- Knowledge Management for Product Development
- Field Service Optimization
- Chatbots
- Integration with FSM
- Service technician Geo Tagging
Evaluating SAP Service Cloud and Competitors
Yes - Earlier was an inhouse module which is language based. And we replaced it to have a smooth transition with SAP as all our financial transaction happens in SAP.
- Cloud Solutions
- Integration with Other Systems
Seamless Integration with multiple platforms.
Will not prefer any change now at least for next 8-9 Years