eGain vs. KMS Lighthouse
eGain vs. KMS Lighthouse
Product | Rating | Most Used By | Product Summary | Starting Price |
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eGain | N/A | eGain is a cloud-based customer engagement hub (CEH) used by contact centers to facilitate omnichannel sales and customer service. It includes call tracking, click to call, live chat and cobrowsing, social media customer service, email support ticket management, social offers, and a knowledgebase for agent enablement and/or customer self-service. It can be integrated with Cisco Unified Contact Center Enterprise to extend Cisco's voice capabilities with web self-service, chat, knowledgebase, and… | N/A | |
KMS Lighthouse | N/A | KMS Lighthouse headquartered in Petach Tikva offers a knowledge system designed to boost productivity and efficiency with digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. A SaaS knowledge management system, the vendor boasts native integrations to social media, product catalogs, operational systems, chatbots, virtual assistants, and open API integrations with the user's existing applications such as CRM, ticketing, and help desk. | N/A |
eGain | KMS Lighthouse | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
eGain | KMS Lighthouse | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Notion Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Tridion Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.3 out of 10 | Tridion Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
eGain | KMS Lighthouse | |
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Likelihood to Recommend | 7.0 (1 ratings) | - (0 ratings) |
eGain | KMS Lighthouse | |
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Likelihood to Recommend | eGain Corporation | KMS Lighthouse No answers on this topic |
Pros | eGain Corporation | KMS Lighthouse No answers on this topic |
Cons | eGain Corporation | KMS Lighthouse No answers on this topic |
Alternatives Considered | eGain Corporation | KMS Lighthouse No answers on this topic |
Return on Investment | eGain Corporation | KMS Lighthouse No answers on this topic |
ScreenShots |