eMDs Plus vs. EHR 24/7 by Office Ally

I think [eMDs Plus (formerly McKesson)] would do better with people who are familiar with computers. It isn't terribly intuitive so there's that but also these products don't provide the kind of training that would assist novice computer users. But, other than that, it's a good, solid product that provides everything a practice would need.

Incentivized

Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.

Incentivized

• Billing
• Integration with Portal
• Meeting Regulatory Requirements

Incentivized

• User friendly
• Structure of the software
• paper less
• software is simple
• I can do almost all work with one software.

Incentivized

• Portal integration
• Portal
• Note templating

Incentivized

• There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
• It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
• There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.

Incentivized

I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.

Incentivized

Aprima is a much newer application with features the 1st generation of EHRs did not have. But, I do not necessarily find it easier to use. It has a lot of "moving parts" so to speak and isn't really intuitive. I've used others than I found easier to learn and use.

Incentivized

I used to use Best Notes. Best Notes was difficult to navigate and very inflexible. We used it in the early time of EHR/EMR, so that the software was not very useful. When I changed to Office Ally, we are so delighted to change it because again it is easily to navigate the software. There is minimum of learning curve than other software.

Incentivized

• Very positive
• It makes my work easy
• I can centralize my work to this software.

Incentivized