Emplifi Service Cloud vs. Genesys Cloud CX
Emplifi Service Cloud vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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Emplifi Service Cloud | N/A | Emplifi Service Cloud (formerly Astute Agent) is a customer service cloud, designed to help customers get fast answers and minimize repetitive tasks for agents. With Emplifi’s chatbot and email automation solutions, users can deliver more convenient and effective CX at scale without sacrificing the personal touch. | N/A | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
Emplifi Service Cloud | Genesys Cloud CX | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
Emplifi Service Cloud | Genesys Cloud CX | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Emplifi Service Cloud | Genesys Cloud CX | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Emplifi Service Cloud | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (408 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.0 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.4 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.4 (7 ratings) |
Emplifi Service Cloud | Genesys Cloud CX | |
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Likelihood to Recommend | Emplifi Inc No answers on this topic | Genesys |
Pros | Emplifi Inc No answers on this topic | Genesys |
Cons | Emplifi Inc No answers on this topic | Genesys |
Likelihood to Renew | Emplifi Inc No answers on this topic | Genesys |
Usability | Emplifi Inc No answers on this topic | Genesys |
Reliability and Availability | Emplifi Inc No answers on this topic | Genesys |
Performance | Emplifi Inc No answers on this topic | Genesys |
Support Rating | Emplifi Inc No answers on this topic | Genesys |
In-Person Training | Emplifi Inc No answers on this topic | Genesys |
Online Training | Emplifi Inc No answers on this topic | Genesys |
Implementation Rating | Emplifi Inc No answers on this topic | Genesys |
Alternatives Considered | Emplifi Inc No answers on this topic | Genesys |
Contract Terms and Pricing Model | Emplifi Inc No answers on this topic | Genesys |
Scalability | Emplifi Inc No answers on this topic | Genesys |
Professional Services | Emplifi Inc No answers on this topic | Genesys |
Return on Investment | Emplifi Inc No answers on this topic | Genesys |
ScreenShots | Emplifi Service Cloud Screenshots | Genesys Cloud CX Screenshots |