Emplifi Service Cloud vs. SAP Service Cloud
Emplifi Service Cloud vs. SAP Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Emplifi Service Cloud | N/A | Emplifi Service Cloud (formerly Astute Agent) is a customer service cloud, designed to help customers get fast answers and minimize repetitive tasks for agents. With Emplifi’s chatbot and email automation solutions, users can deliver more convenient and effective CX at scale without sacrificing the personal touch. | N/A | |
SAP Service Cloud | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A |
Emplifi Service Cloud | SAP Service Cloud | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Emplifi Service Cloud | SAP Service Cloud | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Emplifi Service Cloud | SAP Service Cloud | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Emplifi Service Cloud | SAP Service Cloud | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 8.2 (2 ratings) |
Support Rating | - (0 ratings) | 5.5 (1 ratings) |
Ease of integration | - (0 ratings) | 7.4 (42 ratings) |
Emplifi Service Cloud | SAP Service Cloud | |
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Likelihood to Recommend | Emplifi Inc No answers on this topic | SAP |
Pros | Emplifi Inc No answers on this topic | SAP |
Cons | Emplifi Inc No answers on this topic | SAP |
Likelihood to Renew | Emplifi Inc No answers on this topic | SAP |
Support Rating | Emplifi Inc No answers on this topic | SAP |
Alternatives Considered | Emplifi Inc No answers on this topic | SAP |
Return on Investment | Emplifi Inc No answers on this topic | SAP |
ScreenShots | Emplifi Service Cloud Screenshots |