ERTAQY OmniChannel Contact Center vs. NICE CXone
ERTAQY OmniChannel Contact Center vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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ERTAQY OmniChannel Contact Center | N/A | The Artiq Company headquartered in Mansoura, Egypt, offers their OmniChannel Contact Center solution, providing a receptionist or agent interface, as well as a VoIP business phone system. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
ERTAQY OmniChannel Contact Center | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ERTAQY OmniChannel Contact Center | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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ERTAQY OmniChannel Contact Center | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ERTAQY OmniChannel Contact Center | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.8 (5 ratings) |
In-Person Training | - (0 ratings) | 3.0 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
ERTAQY OmniChannel Contact Center | NICE CXone | |
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Likelihood to Recommend | Artiq Company No answers on this topic | NICE Systems |
Pros | Artiq Company No answers on this topic | NICE Systems |
Cons | Artiq Company No answers on this topic | NICE Systems |
Likelihood to Renew | Artiq Company No answers on this topic | NICE Systems |
Usability | Artiq Company No answers on this topic | NICE Systems |
Reliability and Availability | Artiq Company No answers on this topic | NICE Systems |
Performance | Artiq Company No answers on this topic | NICE Systems |
Support Rating | Artiq Company No answers on this topic | NICE Systems |
In-Person Training | Artiq Company No answers on this topic | NICE Systems |
Online Training | Artiq Company No answers on this topic | NICE Systems |
Implementation Rating | Artiq Company No answers on this topic | NICE Systems |
Alternatives Considered | Artiq Company No answers on this topic | NICE Systems |
Scalability | Artiq Company No answers on this topic | NICE Systems |
Return on Investment | Artiq Company No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |