ReachOut Suite vs. ServiceNow Customer Service Management
ReachOut Suite vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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ReachOut Suite | N/A | ReachOut Suite is a cloud-based end-to-end field service management software built for service companies to optimize and coordinate their entire field operations. Presented by the vendor as easy to use and packed with features, they say the ReachOut Suite lets field service managers and technicians perform their jobs faster and more efficiently. It is designed so users can… | $9 per month per user | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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ReachOut Suite | ServiceNow Customer Service Management | |
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Ask people about this product | See helpful people who have experience with this product | |
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Multi-Channel Help |
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ReachOut Suite | ServiceNow Customer Service Management | |
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Small Businesses | Kickserv Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jotform Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ReachOut Suite | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
ReachOut Suite | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Fingent No answers on this topic | ServiceNow |
Pros | Fingent No answers on this topic | ServiceNow |
Cons | Fingent No answers on this topic | ServiceNow |
Usability | Fingent No answers on this topic | ServiceNow |
Support Rating | Fingent No answers on this topic | ServiceNow |
Alternatives Considered | Fingent No answers on this topic | ServiceNow |
Return on Investment | Fingent No answers on this topic | ServiceNow |
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