Five9 vs. Webex Engage
Five9 vs. Webex Engage
Product | Rating | Most Used By | Product Summary | Starting Price |
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Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A | |
Webex Engage | N/A | From SMS, chat to messaging apps, Webex Engage (including the former IMIchat) equips agents with one interface to increase productivity and deliver the support customers expect. It supports both proactive agent and customer-initiated contact, so agents can have live conversations with customers over SMS, Live Chat, Apple Messages for Business, WhatsApp, Facebook Messenger, Twitter, and email. | N/A |
Five9 | Webex Engage | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | — | ||||||||||||||
More Pricing Information |
Five9 | Webex Engage | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Five9 | Webex Engage | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 | Webex Engage | |
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Likelihood to Recommend | 8.4 (36 ratings) | - (0 ratings) |
Support Rating | 8.0 (8 ratings) | - (0 ratings) |
Five9 | Webex Engage | |
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Likelihood to Recommend | Five9 | Cisco No answers on this topic |
Pros | Five9 | Cisco No answers on this topic |
Cons | Five9 | Cisco No answers on this topic |
Support Rating | Five9 | Cisco No answers on this topic |
Alternatives Considered | Five9 | Cisco No answers on this topic |
Return on Investment | Five9 | Cisco No answers on this topic |
ScreenShots | Five9 Screenshots |