Formstack Documents (formerly WebMerge) vs PDFTron

Likelihood to Recommend

[Formstack Documents (formerly WebMerge) is] well suited for a mid-size organization that has multiple data inputs and needs to provide structure and professional document generation. As helpful as it is, the cost would prevent smaller businesses from realizing the cost savings that a larger one will.

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Verified User

Director in Marketing

Security & Investigations Company, 201-500 employees

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PDFTon is best suited for larger organizations in order to maximize the multiple features and functionality and to justify the cost. The users will need a programmer that can develop solutions to deploy using multiple programming languages. They need to be able to understand how the different types of code can interact.Small organizations would have a hard time justifying the cost and may not have the skill sets to deploy it easily.

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Wayne Wyngaard

Corporate Business Solutions Manager

OEC GraphicsPackaging & Containers, 201-500 employees

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Pros

Excellent integration with other popular platforms
Clear and usable documentation to walk through setup in a number of scenarios
Responsive support that provided appropriate answers when we had questions
Flexibility in use cases that support multiple modes of use

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Jessica Tanenhaus

VP of Field Teams

MavenspireInformation Technology & Services, 11-50 employees

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Great customer support
New releases with added features
Very configurable

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Wayne Wyngaard

Corporate Business Solutions Manager

OEC GraphicsPackaging & Containers, 201-500 employees

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Cons

We've had some issues with document formatting when the Formstack document comes through. Nothing outrageous, but it has been very inconvenient and annoying.
The Formstack website is not attractive or user friendly.
I think it could be clearer to Formstack users that it is a tool that needs another tool, not a tool all its own.

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Verified User

Manager in Customer Service

Media Production Company, 11-50 employees

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Lowering the cost
Remove evergreen clause from contract

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Wayne Wyngaard

Corporate Business Solutions Manager

OEC GraphicsPackaging & Containers, 201-500 employees

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Likelihood to Renew

Formstack Documents (formerly WebMerge) 8.0

Based on 1 answer

Ease of use, nice functionality that saves time

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Jim Lombardi

Chief Executive Officer

Method123.comInformation Technology and Services, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

Formstack Documents (formerly WebMerge) 10.0

Based on 4 answers

Support was always readily available and happy to assist whenever I had a question or needed help. Great experience every time.

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Paul Mayo

Paralegal/Business Development Associate

Northwest Corporate LawLaw Practice, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Each of the programs above answered a specific call to action. While each addressed a small portion of our need, they never quite fit the bill for what we needed. It was actually a representative from three of the ones above which selected WebMerge. They wanted to sell their product, but knew that we would be unfulfilled if we went with them

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Patrick Stephens

Director Of Communications

The Suzuki SchoolEducation Management, 51-200 employees

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PDFTron was our first choice because it was the best solution we could find at the time. it was the most versatile and easiest for us to deploy mostly because of the great support they provided. I had the opportunity to meet with them prior to purchasing and they seemed like a company that would continue growth of the product and listen to their customers for improvements.

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Wayne Wyngaard

Corporate Business Solutions Manager

OEC GraphicsPackaging & Containers, 201-500 employees

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Return on Investment

The return on investment has been very good. It's very cost effective product. Our service team is on the phone and it takes away from the customer service if they are having to input the same information on applications. Web Merge eliminates additional key strokes while giving customers more time to run their business.

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Craig Schneider

Business Analyst III

NCMICInsurance, 51-200 employees

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It has allows our organization to stay ahead of the competition.
The demonstrations we perform for potential customer are very impressive
Our customers appreciate the versatility of features

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Wayne Wyngaard

Corporate Business Solutions Manager

OEC GraphicsPackaging & Containers, 201-500 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No