Freddy AI for CX vs. Salesforce Einstein Bots
Freddy AI for CX vs. Salesforce Einstein Bots
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freddy AI for CX | N/A | Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions. With Freddy AI for CX, the vendor says users can: Help customers help themselves with "deflection" tools… | $15 per month per agent | |
 Einstein Bots | N/A | Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition. | $50 per month per 100 conversations |
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| Editions & Modules |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Freddy AI for CX | Salesforce Einstein Bots | |
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| Top Pros | No answers on this topic | |
| Top Cons |
| No answers on this topic |
| Freddy AI for CX | Salesforce Einstein Bots | |
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| Small Businesses |  Smith.ai Live Website Chat Score 9.0 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
| Medium-sized Companies |  Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
| Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Freddy AI for CX | Salesforce Einstein Bots | |
|---|---|---|
| Likelihood to Recommend | - (0 ratings) | 6.4 (1 ratings) |
| Freddy AI for CX | Salesforce Einstein Bots | |
|---|---|---|
| Likelihood to Recommend |  Freshworks Inc No answers on this topic | Salesforce
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| Pros | Freshworks Inc No answers on this topic | Salesforce
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| Cons | Freshworks Inc No answers on this topic | Salesforce
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| Return on Investment | Freshworks Inc No answers on this topic | Salesforce
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| ScreenShots |