12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Feature Set Ratings

  • FreeConference.com ranks higher in 2 feature sets: Cloud PBX, Call Management
  • Freshdesk Contact Center ranks higher in 1 feature set: VoIP system collaboration

Cloud PBX

10.0

FreeConference.com

100%
8.7

Freshdesk Contact Center

87%
Freshdesk Contact Center ranks higher in 3/4 features

Call reports

10.0
100%
1 Rating
8.9
89%
9 Ratings

Hosted PBX

N/A
0 Ratings
9.0
90%
7 Ratings

Multi-level Interactive Voice Response (IVR)

N/A
0 Ratings
8.0
80%
9 Ratings

Directory of employee names

N/A
0 Ratings
8.8
88%
8 Ratings

Call Management

9.0

FreeConference.com

90%
8.9

Freshdesk Contact Center

89%
Freshdesk Contact Center ranks higher in 5/5 features

Call recording

9.0
90%
3 Ratings
9.2
92%
9 Ratings

Answering rules

N/A
0 Ratings
8.7
87%
9 Ratings

Call park

N/A
0 Ratings
8.8
88%
7 Ratings

Call screening

N/A
0 Ratings
8.4
84%
8 Ratings

Message alerts

N/A
0 Ratings
9.2
92%
7 Ratings

VoIP system collaboration

8.0

FreeConference.com

80%
9.4

Freshdesk Contact Center

94%
FreeConference.com ranks higher in 1/2 features

Video conferencing

8.0
80%
2 Ratings
N/A
0 Ratings

Audio conferencing

8.0
80%
3 Ratings
9.4
94%
7 Ratings

Attribute Ratings

  • FreeConference.com is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

FreeConference.com

80%
3 Ratings
7.5

Freshdesk Contact Center

75%
10 Ratings

Usability

FreeConference.com

N/A
0 Ratings
8.0

Freshdesk Contact Center

80%
1 Rating

Support Rating

FreeConference.com

N/A
0 Ratings
8.1

Freshdesk Contact Center

81%
6 Ratings

Likelihood to Recommend

iotum

FreeConference.com is best suited when the big-name video conferencing brands are simply not working. It offers an alternative when compatibility seems to be an issue when attempting to video conference. It is less appropriate for first invitations since most people are not familiar with the brand.
Read full review

Freshworks Inc

One scenario where Freshdesk Contact Center is well suited is when we have a lot of parents calling in with requests about student transcripts, and or grades, we can better interact with each caller and not have a lot of people on hold waiting for a long time. One scenario where Freshdesk might not be well suited is when callers get the chatbot more often than talking to an actual person.
Read full review

Pros

iotum

  • I love the ability to make long distance calls without charge.
  • I was delighted when they added the ability to screen share and show my slides to my customers.
  • I also love that FreeConference.com immediately provides replays of your meetings - in case somebody wasn't able to attend live.
Read full review

Freshworks Inc

  • From this centralized help desk, we are able to allocate tickets and communicate with staff and clients via email.
  • The ability to phone a lead or customer directly from Freshdesk is fantastic.
  • Handling of waiting lines.
Read full review

Cons

iotum

  • Not being able to use 800 number (toll free).
  • The website interface could be spruced up a bit.
Read full review

Freshworks Inc

  • Cost - the system was felt to be way overpriced for the feature-set it provided. For the cost of 10 support agents, I could engage with a full-blown VoIP UCaaS provider to support 20-30 users.
  • The system was dependent on the Amazon Web Services system, which was prone to outages, and as it was outsourced by Freshworks to Amazon, resolution time did not have clear SLAs.
  • Non-US support - any issues encountered with the system would go through international channels which decreased resolution time depending on when the development team was available.
  • Call reliability was questionable - sometimes agents would have ringing devices that would have no one on the other end - other times calls would be dropped without explanation.
Read full review

Pricing Details

FreeConference.com

Starting Price

Editions & Modules

FreeConference.com editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Freshdesk Contact Center

    Starting Price

    $0 per agent/per month

    Editions & Modules

    Freshdesk Contact Center editions and modules pricing
    EditionModules
    Enterprise691
    FREE02
    Pro393
    Growth154

    Footnotes

    1. per agent/per month, billed annually
    2. per agent/per month
    3. per agent/per month, billed annually
    4. per agent/per ,billed annually

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $0

    Additional Details

    Usability

    iotum

    No answers on this topic

    Freshworks Inc

    It's a really simple and affordable software solution if you're looking to upgrade your system or processes to a softphone. The service has been fantastic for both our outbound sales team and our inbound customer service team. As a manager, I'm really grateful I found FreshCaller early on in the process of evaluating companies to go to for a softphone.
    Read full review

    Support Rating

    iotum

    No answers on this topic

    Freshworks Inc

    Freshcaller support is great. They will respond very quickly once I submit a ticket. On occasion, they are unable to answer a question and require a deep dive on some research for random questions but that's completely understandable. Overall, great service, great quality, and very accommodating. This is one of the better support groups, in my opinion.
    Read full review

    Alternatives Considered

    iotum

    Call quality is very similar to the above products. However, most of our community partners and collaborators are not aware of FreeConference and are thus less able to utilize it without prompting and sometimes assistance from us.
    Read full review

    Freshworks Inc

    Because the integration with the CRM was very bad I thought it's better to select something which has good integration with CRM. The fresh caller is available at cheaper prices and hence affordable. We get the entire call history with call recordings. Support is good in Freshcaller but can be improvised.
    Read full review

    Return on Investment

    iotum

    • BEST ROI ever! It's all free and has let me access people globally. Thanks!
    Read full review

    Freshworks Inc

    • Call logs helps analyse the interactions which each lead - helps space out if need be.
    • Follow ups are simplified due to viewing of past activity.
    • Easy integration helps in saving costs of phone calls.
    Read full review

    Add comparison