6 Ratings
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Score 9 out of 100
15 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

FreeConference.com

It's great for virtually meeting with people in other cities/countries. It's terrific how they provide so many international numbers for people to use!
Michelle Braun | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

If you have a very small group of representatives that are strictly using FreshDesk as their ticket management system that needs to have call integration, I can see this solution working - but from a cost perspective, there are better options, even if they lack the tight integration between FreshWorks products. I am struggling to find scenarios other than above that Freshcaller is well suited.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

FreeConference.com
10.0
Freshdesk Contact Center (Formerly Freshcaller)
6.9
Call reports
FreeConference.com
10.0
Freshdesk Contact Center (Formerly Freshcaller)
6.5
Hosted PBX
FreeConference.com
Freshdesk Contact Center (Formerly Freshcaller)
7.2
Multi-level Interactive Voice Response (IVR)
FreeConference.com
Freshdesk Contact Center (Formerly Freshcaller)
8.3
Directory of employee names
FreeConference.com
Freshdesk Contact Center (Formerly Freshcaller)
5.4

Call Management

FreeConference.com
9.1
Freshdesk Contact Center (Formerly Freshcaller)
7.4
Call recording
FreeConference.com
9.1
Freshdesk Contact Center (Formerly Freshcaller)
8.5
Answering rules
FreeConference.com
Freshdesk Contact Center (Formerly Freshcaller)
7.4
Call park
FreeConference.com
Freshdesk Contact Center (Formerly Freshcaller)
7.0
Call screening
FreeConference.com
Freshdesk Contact Center (Formerly Freshcaller)
6.4
Message alerts
FreeConference.com
Freshdesk Contact Center (Formerly Freshcaller)
7.9

VoIP system collaboration

FreeConference.com
9.5
Freshdesk Contact Center (Formerly Freshcaller)
5.9
Video conferencing
FreeConference.com
10.0
Freshdesk Contact Center (Formerly Freshcaller)
Audio conferencing
FreeConference.com
9.1
Freshdesk Contact Center (Formerly Freshcaller)
5.9

Pros

FreeConference.com

  • You can subscribe in a couple clicks and that gives you access, for free, to unlimited conference calls within the US and a selection of other countries (premium accounts give access to all countries - but the free service is already quite amazing).
  • The quality of the calls is a sure benefit. One might expect for it to be poor as I did specifically because of the cost.
  • You can use your numbers without setting up a new conference call every time.
  • You can also schedule a conference and get reminded.
Amir Draquez | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

  • IVR
  • Call management
  • Forwarding
Anonymous | TrustRadius Reviewer

Cons

FreeConference.com

  • Early on (many years ago), I occasionally had some trouble getting everyone onto the same call. But that's only happened a couple of times many moons ago.
Michelle Braun | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

  • The UX and UI could use an upgrade.
  • The process could be better when importing a hard line into the system.
  • We could use more additional reporting features.
Steven Duran | TrustRadius Reviewer

Usability

FreeConference.com

No score
No answers yet
No answers on this topic

Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center (Formerly Freshcaller) 8.0
Based on 1 answer
It's a really simple and affordable software solution if you're looking to upgrade your system or processes to a softphone. The service has been fantastic for both our outbound sales team and our inbound customer service team. As a manager, I'm really grateful I found FreshCaller early on in the process of evaluating companies to go to for a softphone.
Steven Duran | TrustRadius Reviewer

Support Rating

FreeConference.com

No score
No answers yet
No answers on this topic

Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center (Formerly Freshcaller) 7.8
Based on 6 answers
Support is chat and email-based - the support team is available during the workday, but anything that is outside of the knowledge base or common knowledge of the system is taken down and forwarded along to the development team, which doesn't hold the same hours. Responses regarding bugs and problems with the system can take hours and days for a response - which is not useful if you're experiencing a problem with your customer support team's primary communications channel.
Anonymous | TrustRadius Reviewer

Alternatives Considered

FreeConference.com

I selected freeconferences.com at the time because I didn't have access to my webex account and I was crunched for time . I was a bit amazed/"Taken back" as i wondered why this wasn't protocol already. The platform is easy, free, a no-brainer.
Amir Draquez | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

At the time, the features seemed to integrate better with a possible ITSM platform that would be a little more catered to our style and liking. If I remember correctly, both operated on Twilio but I'm not sure if that's still the case. Since I no longer assist with those services I'm not sure where the route will go.
Anonymous | TrustRadius Reviewer

Return on Investment

FreeConference.com

  • BEST ROI ever! It's all free and has let me access people globally. Thanks!
Michelle Braun | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

  • Overpriced for what it offered - we paid nearly $600/month for 10 users. Could not drop them fast enough for this reason alone.
Anonymous | TrustRadius Reviewer

Pricing Details

FreeConference.com

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

FreeConference.com Editions & Modules

Additional Pricing Details

Freshdesk Contact Center (Formerly Freshcaller)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0

Freshdesk Contact Center (Formerly Freshcaller) Editions & Modules

Edition
Enterprise$691
FREE$02
Pro$393
Growth$154
  1. per agent/per month, billed annually
  2. per agent/per month
  3. per agent/per month, billed annually
  4. per agent/per ,billed annually
Additional Pricing Details

Rating Summary

Likelihood to Recommend

FreeConference.com
9.1
Freshdesk Contact Center (Formerly Freshcaller)
7.3

Usability

FreeConference.com
Freshdesk Contact Center (Formerly Freshcaller)
8.0

Support Rating

FreeConference.com
Freshdesk Contact Center (Formerly Freshcaller)
7.8

Add comparison