Freshworks Customer Service Suite vs. Oracle Fusion Service
Freshworks Customer Service Suite vs. Oracle Fusion Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshworks Customer Service Suite | N/A | Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent | |
Oracle Fusion Service | N/A | Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A |
Freshworks Customer Service Suite | Oracle Fusion Service | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshworks Customer Service Suite | Oracle Fusion Service | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freshworks Customer Service Suite | Oracle Fusion Service | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshworks Customer Service Suite | Oracle Fusion Service | |
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Likelihood to Recommend | - (0 ratings) | 6.1 (89 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (9 ratings) |
Usability | - (0 ratings) | 10.0 (5 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (7 ratings) |
In-Person Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (4 ratings) |
Configurability | - (0 ratings) | 9.0 (1 ratings) |
Ease of integration | - (0 ratings) | 5.7 (11 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Freshworks Customer Service Suite | Oracle Fusion Service | |
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Likelihood to Recommend | Freshworks Inc No answers on this topic | Oracle |
Pros | Freshworks Inc No answers on this topic | Oracle |
Cons | Freshworks Inc No answers on this topic | Oracle |
Likelihood to Renew | Freshworks Inc No answers on this topic | Oracle |
Usability | Freshworks Inc No answers on this topic | Oracle |
Reliability and Availability | Freshworks Inc No answers on this topic | Oracle |
Performance | Freshworks Inc No answers on this topic | Oracle |
Support Rating | Freshworks Inc No answers on this topic | Oracle |
In-Person Training | Freshworks Inc No answers on this topic | Oracle |
Implementation Rating | Freshworks Inc No answers on this topic | Oracle |
Alternatives Considered | Freshworks Inc No answers on this topic | Oracle |
Scalability | Freshworks Inc No answers on this topic | Oracle |
Return on Investment | Freshworks Inc No answers on this topic | Oracle |
ScreenShots | Freshworks Customer Service Suite Screenshots | Oracle Fusion Service Screenshots |