Chose Genesys Cloud CX
Genesys is the top of the breed of platforms I've evaluated. I did not select Genesys Cloud. IT was selected prior to my employment at Magellan Health.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
Sharpen Contact Center Platform | N/A | Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams. | $130 per user/month |
Genesys Cloud CX | Sharpen Contact Center Platform | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | Sharpen Contact Center Platform | |
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Considered Both Products | Genesys Cloud CX | Sharpen Contact Center Platform No answer on this topic |
Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | Sharpen Contact Center Platform | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | Sharpen Contact Center Platform | |
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Likelihood to Recommend | 8.6 (408 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.2 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.4 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.4 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | Sharpen Contact Center Platform | |
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Likelihood to Recommend | Genesys | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Pros | Genesys | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Cons | Genesys | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Likelihood to Renew | Genesys | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Usability | Genesys | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Reliability and Availability | Genesys | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Performance | Genesys | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Support Rating | Genesys | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
In-Person Training | Genesys | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Online Training | Genesys | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Implementation Rating | Genesys | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Alternatives Considered | Genesys | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Contract Terms and Pricing Model | Genesys | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Scalability | Genesys | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Professional Services | Genesys | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Return on Investment | Genesys | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots |