GFI HelpDesk vs. Salesforce Service Cloud
GFI HelpDesk vs. Salesforce Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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GFI HelpDesk | N/A | GFI HelpDesk is self hosted service desk software that consolidates and integrates support functionality. It enables customers to log tickets through email, chat or other applications and track them to know they’re being addressed. Staff can see, create, assign and close support tickets. People inside a company can collaborate through helpdesk notes to solve issues. And teams can create rules for automatic responses or routing based on ticket properties, ticket content, or the type of customer. | N/A | |
Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
GFI HelpDesk | Salesforce Service Cloud | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
GFI HelpDesk | Salesforce Service Cloud | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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GFI HelpDesk | Salesforce Service Cloud | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
GFI HelpDesk | Salesforce Service Cloud | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (6 ratings) |
Usability | - (0 ratings) | 8.0 (12 ratings) |
Availability | - (0 ratings) | 9.5 (19 ratings) |
Performance | - (0 ratings) | 8.6 (7 ratings) |
Support Rating | - (0 ratings) | 7.0 (20 ratings) |
Online Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.0 (1 ratings) |
GFI HelpDesk | Salesforce Service Cloud | |
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Likelihood to Recommend | GFI Software No answers on this topic | Salesforce |
Pros | GFI Software No answers on this topic | Salesforce |
Cons | GFI Software No answers on this topic | Salesforce |
Likelihood to Renew | GFI Software No answers on this topic | Salesforce |
Usability | GFI Software No answers on this topic | Salesforce |
Reliability and Availability | GFI Software No answers on this topic | Salesforce |
Performance | GFI Software No answers on this topic | Salesforce |
Support Rating | GFI Software No answers on this topic | Salesforce |
Implementation Rating | GFI Software No answers on this topic | Salesforce |
Alternatives Considered | GFI Software No answers on this topic | Salesforce |
Return on Investment | GFI Software No answers on this topic | Salesforce |
ScreenShots | Salesforce Service Cloud Screenshots |