Gladly vs. ServiceNow Customer Service Management
Gladly vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gladly | N/A | Gladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help. | $38 Per Month Per User | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Gladly | ServiceNow Customer Service Management | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Gladly | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gladly | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 10.0 (2 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | 10.0 (1 ratings) | 9.0 (1 ratings) |
Gladly | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Gladly Software | ServiceNow |
Pros | Gladly Software | ServiceNow |
Cons | Gladly Software | ServiceNow |
Likelihood to Renew | Gladly Software | ServiceNow No answers on this topic |
Usability | Gladly Software No answers on this topic | ServiceNow |
Support Rating | Gladly Software | ServiceNow |
Alternatives Considered | Gladly Software | ServiceNow |
Return on Investment | Gladly Software | ServiceNow |
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