Glia (formerly Salemove) vs Pega Customer Engagement Suite

Likelihood to Recommend

It is well suited for repeatable user journeys that require a high touch and service environment. Glia excels at providing tools that enable and create engagement, in a diverse form of options and methods. It is fully customizable and integration is better than simple. Glia is probably less suited for an organization that is looking for a self-service engagement tool, not manned by users.

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Thomas Cesari

Sr Manager, Modernization

FairstoneFinancial Services, 1001-5000 employees

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PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.

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Verified User

Program Manager in Professional Services

Computer Software Company, 10,001+ employees

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Feature Rating Comparison

Glia (formerly Salemove)

Pega Customer Engagement Suite

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Interaction tracking

Glia (formerly Salemove)

Pega Customer Engagement Suite

Case management

Call center management

Help desk management

Glia (formerly Salemove)

Pega Customer Engagement Suite

Lead management

Email marketing

Glia (formerly Salemove)

Pega Customer Engagement Suite

Task management

Reporting

Glia (formerly Salemove)

Pega Customer Engagement Suite

Pipeline visualization

Customizable reports

Glia (formerly Salemove)

Pega Customer Engagement Suite

Custom fields

Custom objects

Scripting environment

API for custom integration

Glia (formerly Salemove)

Pega Customer Engagement Suite

Single sign-on capability

Role-based user permissions

Glia (formerly Salemove)

Pega Customer Engagement Suite

Social data

Social engagement

Glia (formerly Salemove)

Pega Customer Engagement Suite

Marketing automation

Glia (formerly Salemove)

Pega Customer Engagement Suite

Mobile access

Pros

The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
SaleMove is always looking for creative new ideas to help provide additional value to our customers.

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Verified User

Project Manager in Customer Service

Insurance Company, 10,001+ employees

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Ability to design custom integrated campaigns
Analytics to provide key insights and ability to tune your campaign accordingly
Ability to design agent workflows

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Verified User

Consultant in Customer Service

Hospital & Health Care Company, 10,001+ employees

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Cons

Lack of SMS integration.
The development required for integration into custom CRMs.
Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.

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Thomas Cesari

Sr Manager, Modernization

FairstoneFinancial Services, 1001-5000 employees

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Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.

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David A. Herrera

Senior System Architect

RuleswareManagement Consulting, 51-200 employees

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Support Rating

Glia (formerly Salemove) 8.2

Based on 1 answer

This is Glia's largest strength. The integration and initial configuration were done exclusively by Glia, freeing up our limited technology resources. Especially at the beginning of our relationship, the customer success team on a scheduled basis assisted in the review of our data and KPIs while offering strategies to improve services and achieve higher ROI. None of these services were offered for a premium and this demonstrates the commitment Glia has to launch successful partnerships.

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Thomas Cesari

Sr Manager, Modernization

FairstoneFinancial Services, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

The customer success team was superior, as was the possibility of pro-active engagements across all mediums and platforms. Pricing models in this space are comparable, however, the enhanced auxiliary features, as well as a stronger product road map for development, tipped the scales towards Glia. The product road map is always made available to customers, and most initiatives are deployed on time.

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Thomas Cesari

Sr Manager, Modernization

FairstoneFinancial Services, 1001-5000 employees

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We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.

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John Silva, MBA

Marketing Automation Strategist

Glidewell DentalHealth, Wellness and Fitness, 1001-5000 employees

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Return on Investment

We have seen NPS results increase since using SaleMove

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Verified User

Project Manager in Customer Service

Insurance Company, 10,001+ employees

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Reduction in Admin cost through automation.
Achieve efficiency in the customer service operations.
Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.

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Verified User

Manager in Information Technology

Hospital & Health Care Company, 10,001+ employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Glia (formerly Salemove) Editions & Modules

—

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Pega Customer Engagement Suite Editions & Modules

Edition

Unified Messaging	$145.00¹
Case Management	$97.00¹
Enterprise	$165.00¹
Digital Customer Engagement	$260.00¹

Per User Per Month

Additional Pricing Details

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Rating Summary

Glia (formerly Salemove)

Pega Customer Engagement Suite

Glia (formerly Salemove)

Pega Customer Engagement Suite

Likelihood to Recommend