2 Ratings
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Score 8.2 out of 100
31 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Glia (formerly Salemove)

It is well suited for repeatable user journeys that require a high touch and service environment. Glia excels at providing tools that enable and create engagement, in a diverse form of options and methods. It is fully customizable and integration is better than simple. Glia is probably less suited for an organization that is looking for a self-service engagement tool, not manned by users.
Thomas Cesari | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Glia (formerly Salemove)
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Glia (formerly Salemove)
Pega Customer Engagement Suite
7.0
Workflow management
Glia (formerly Salemove)
Pega Customer Engagement Suite
8.0
Territory management
Glia (formerly Salemove)
Pega Customer Engagement Suite
6.5
Opportunity management
Glia (formerly Salemove)
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
Glia (formerly Salemove)
Pega Customer Engagement Suite
7.3
Interaction tracking
Glia (formerly Salemove)
Pega Customer Engagement Suite
8.9

Customer Service & Support

Glia (formerly Salemove)
Pega Customer Engagement Suite
8.7
Case management
Glia (formerly Salemove)
Pega Customer Engagement Suite
9.0
Call center management
Glia (formerly Salemove)
Pega Customer Engagement Suite
9.0
Help desk management
Glia (formerly Salemove)
Pega Customer Engagement Suite
8.2

Marketing Automation

Glia (formerly Salemove)
Pega Customer Engagement Suite
8.0
Lead management
Glia (formerly Salemove)
Pega Customer Engagement Suite
8.0
Email marketing
Glia (formerly Salemove)
Pega Customer Engagement Suite
8.0

CRM Project Management

Glia (formerly Salemove)
Pega Customer Engagement Suite
8.1
Task management
Glia (formerly Salemove)
Pega Customer Engagement Suite
8.4
Reporting
Glia (formerly Salemove)
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

Glia (formerly Salemove)
Pega Customer Engagement Suite
8.0
Pipeline visualization
Glia (formerly Salemove)
Pega Customer Engagement Suite
8.1
Customizable reports
Glia (formerly Salemove)
Pega Customer Engagement Suite
8.0

Customization

Glia (formerly Salemove)
Pega Customer Engagement Suite
7.7
Custom fields
Glia (formerly Salemove)
Pega Customer Engagement Suite
8.0
Custom objects
Glia (formerly Salemove)
Pega Customer Engagement Suite
8.0
Scripting environment
Glia (formerly Salemove)
Pega Customer Engagement Suite
7.9
API for custom integration
Glia (formerly Salemove)
Pega Customer Engagement Suite
7.0

Security

Glia (formerly Salemove)
Pega Customer Engagement Suite
8.0
Single sign-on capability
Glia (formerly Salemove)
Pega Customer Engagement Suite
8.0
Role-based user permissions
Glia (formerly Salemove)
Pega Customer Engagement Suite
8.0

Social CRM

Glia (formerly Salemove)
Pega Customer Engagement Suite
7.7
Social data
Glia (formerly Salemove)
Pega Customer Engagement Suite
7.8
Social engagement
Glia (formerly Salemove)
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

Glia (formerly Salemove)
Pega Customer Engagement Suite
7.0
Marketing automation
Glia (formerly Salemove)
Pega Customer Engagement Suite
7.0

Platform

Glia (formerly Salemove)
Pega Customer Engagement Suite
8.2
Mobile access
Glia (formerly Salemove)
Pega Customer Engagement Suite
8.2

Pros

Glia (formerly Salemove)

  • The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
  • SaleMove is always looking for creative new ideas to help provide additional value to our customers.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Glia (formerly Salemove)

  • Lack of SMS integration.
  • The development required for integration into custom CRMs.
  • Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.
Thomas Cesari | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Support Rating

Glia (formerly Salemove)

Glia (formerly Salemove) 8.2
Based on 1 answer
This is Glia's largest strength. The integration and initial configuration were done exclusively by Glia, freeing up our limited technology resources. Especially at the beginning of our relationship, the customer success team on a scheduled basis assisted in the review of our data and KPIs while offering strategies to improve services and achieve higher ROI. None of these services were offered for a premium and this demonstrates the commitment Glia has to launch successful partnerships.
Thomas Cesari | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Glia (formerly Salemove)

The customer success team was superior, as was the possibility of pro-active engagements across all mediums and platforms. Pricing models in this space are comparable, however, the enhanced auxiliary features, as well as a stronger product road map for development, tipped the scales towards Glia. The product road map is always made available to customers, and most initiatives are deployed on time.
Thomas Cesari | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Glia (formerly Salemove)

  • We have seen NPS results increase since using SaleMove
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Pega Customer Engagement Suite

Pricing Details

Glia (formerly Salemove)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Glia (formerly Salemove) Editions & Modules

Additional Pricing Details

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Engagement Suite Editions & Modules

Edition
Unified Messaging$145.001
Case Management$97.001
Enterprise$165.001
Digital Customer Engagement$260.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Glia (formerly Salemove)
8.2
Pega Customer Engagement Suite
8.0

Support Rating

Glia (formerly Salemove)
8.2
Pega Customer Engagement Suite

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