GLPI vs. Mojo Helpdesk

Mojo Helpdesk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
GLPI	Score 9.2 out of 10	Mid-Size Companies (51-1,000 employees)	GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.	$23 per IT agent/per month
Mojo Helpdesk	Score 8.3 out of 10	N/A	Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.	$24 per month

Pricing

GLPI

Mojo Helpdesk

Editions & Modules

GLPI Network Cloud: $23
per IT agent/per month
Basic: $1,455
for <10 IT agents; <500 IT assets
Standard: $4,365
for <50 IT agents; < 5000 IT assets
Advanced: $14,550
for >51 IT agents; > 5001 IT assets

Mini Me: $0
Includes 10 agents
Professional: $29
Includes 10 agents
Enterprise: $99
Includes 10 agents
Unlimited: $399
Unlimited agents

Offerings

Pricing Offerings
GLPI	Mojo Helpdesk
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

$1,200 per installation

Optional

Additional Details

Prices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.

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More Pricing Information

Community Pulse
	GLPI	Mojo Helpdesk

Features

GLPI

Mojo Helpdesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	GLPI 9.0 2 Ratings 9% above category average	Mojo Helpdesk 9.8 1 Ratings 18% above category average
Organize and prioritize service tickets	10.02 Ratings	10.01 Ratings
Expert directory	8.02 Ratings	10.01 Ratings
Self-service tools	9.02 Ratings	00 Ratings
ITSM collaboration and documentation	8.12 Ratings	9.01 Ratings
ITSM reports and dashboards	9.92 Ratings	00 Ratings
Subscription-based notifications	00 Ratings	10.01 Ratings
Ticket creation and submission	00 Ratings	10.01 Ratings
Ticket response	00 Ratings	10.01 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	GLPI 8.5 2 Ratings 3% above category average	Mojo Helpdesk - Ratings
Configuration mangement	9.01 Ratings	00 Ratings
Asset management dashboard	8.12 Ratings	00 Ratings

Change management

Comparison of Change management features of Product A and Product B
	GLPI 9.5 2 Ratings 10% above category average	Mojo Helpdesk - Ratings
Change requests repository	9.01 Ratings	00 Ratings
Service-level management	9.92 Ratings	00 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	GLPI - Ratings	Mojo Helpdesk 10.0 1 Ratings 22% above category average
External knowledge base	00 Ratings	10.01 Ratings
Internal knowledge base	00 Ratings	10.01 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	GLPI - Ratings	Mojo Helpdesk 10.0 1 Ratings 22% above category average
Customer portal	00 Ratings	10.01 Ratings
Social integration	00 Ratings	10.01 Ratings
Email support	00 Ratings	10.01 Ratings
Help Desk CRM integration	00 Ratings	10.01 Ratings

Best Alternatives
	GLPI	Mojo Helpdesk
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.3 out of 10	SysAid Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	GLPI	Mojo Helpdesk
Likelihood to Recommend	9.0 (2 ratings)	10.0 (1 ratings)
Usability	9.0 (1 ratings)	- (0 ratings)

User Testimonials
	GLPI	Mojo Helpdesk
Likelihood to Recommend	Teclib GLPI is well suited to an on prem environment, I work for a company that values open-source software and European solutions. I have no experience with GLPI cloud hosted solution or their support as we have in house devs that fix and improve our installation, their community in the support forum is excellent if you have a question or want advice on an issue. Incentivized Verified User Anonymous Read full review	Metadot Corporation For a small business it is a very good value. Incentivized Verified User Anonymous Read full review
Pros	Teclib Tickering Inventory FAQ Incentivized Vctor Carrin Hontoria Sysadmin Read full review	Metadot Corporation User friendly- easy to setup and get running. Built in reports to improve and measure customer satisfaction. Always adding new features to enhance the product for the user. Support organization responds quickly to issues and questions. Incentivized Verified User Anonymous Read full review
Cons	Teclib Lack of auto update mechanism. Admin interface is somewhat dated. Incentivized Verified User Anonymous Read full review	Metadot Corporation The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed. Text box section on the rating to have the option to tell why a low rating was given. Incentivized Verified User Anonymous Read full review
Usability	Teclib We’ve used GLPI for many years and the interface has gotten better with every major release, the dashboard is easy to use and customizable. With the massive catalogue of plugins, you can change or add so many features and if you have the right team, you can turn it into a completely unique piece of software. So, if the default setup isn’t to your liking you can tweak it extensively. Incentivized Verified User Anonymous Read full review	Metadot Corporation No answers on this topic
Alternatives Considered	Teclib We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives. Incentivized Vctor Carrin Hontoria Sysadmin Read full review	Metadot Corporation Price and customer service. Incentivized Verified User Anonymous Read full review
Return on Investment	Teclib Quick resolution of incidents User satisfaction measurement Incentivized Vctor Carrin Hontoria Sysadmin Read full review	Metadot Corporation Our company’s improved customer support response times and expert service has helped us make money. Incentivized Verified User Anonymous Read full review
ScreenShots	GLPI Screenshots	Mojo Helpdesk Screenshots