GoContact vs. Ytel

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoContact
Score 10.0 out of 10
N/A
GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech.N/A
Ytel
Score 6.6 out of 10
N/A
Ytel is a call center software offering from Ytel.
$1
per month
Pricing
GoContactYtel
Editions & Modules
No answers on this topic
Local
$1.00
per month
Toll Free
$2.00
per month
Short Code
$500.00
per month
Offerings
Pricing Offerings
GoContactYtel
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
GoContactYtel
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
GoContact
9.4
2 Ratings
11% above category average
Ytel
8.2
1 Ratings
3% below category average
Agent dashboard9.02 Ratings9.01 Ratings
Validate callers10.02 Ratings5.01 Ratings
Outbound response9.02 Ratings00 Ratings
Call forwarding9.02 Ratings00 Ratings
Click-to-call (CTC)9.01 Ratings00 Ratings
Warm transfer10.02 Ratings7.01 Ratings
Predictive dialing10.02 Ratings10.01 Ratings
Interactive voice response9.02 Ratings00 Ratings
REST APIs10.01 Ratings00 Ratings
Call scripts9.02 Ratings9.01 Ratings
Call tracking9.02 Ratings9.01 Ratings
Multichannel integration9.02 Ratings00 Ratings
CRM software integration10.02 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
GoContact
9.4
2 Ratings
10% above category average
Ytel
9.5
1 Ratings
11% above category average
Inbound call routing9.92 Ratings10.01 Ratings
Omnichannel inbound routing9.92 Ratings00 Ratings
Recording9.02 Ratings10.01 Ratings
Quality management10.01 Ratings9.01 Ratings
Call analytics9.02 Ratings9.01 Ratings
Historical reporting9.02 Ratings9.01 Ratings
Live reporting9.02 Ratings10.01 Ratings
Customer surveys9.01 Ratings00 Ratings
Customer interaction analytics10.01 Ratings00 Ratings
Best Alternatives
GoContactYtel
Small Businesses
CloudTalk
CloudTalk
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.2 out of 10
Enterprises
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoContactYtel
Likelihood to Recommend
10.0
(2 ratings)
8.0
(1 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
10.0
(2 ratings)
User Testimonials
GoContactYtel
Likelihood to Recommend
GoContact
GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service. If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
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Ytel
Ytel is an excellent choice for all of your cold calling needs. It allows incoming and outgoing calls to agents so sales calls are simplified.
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Pros
GoContact
  • Outbound Campaings
  • Dashboards
  • Scripting
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Ytel
  • Ytel is very user friendly.
  • Ytel keeps track of my employees time and makes sure their time is productive.
  • Ytel has EXCELLENT customer support.
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Cons
GoContact
  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
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Ytel
  • Reporting could be simplified a little more.
  • The chat function between employees needs to be updated.
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Usability
GoContact
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
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Ytel
No answers on this topic
Support Rating
GoContact
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
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Ytel
Support is always available via chat or telephone. Support staff is very knowledgeable and helpful. In the 8 years that we have used Ytel, I have never had a bad support experience. Top-notch customer service!!!
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Alternatives Considered
GoContact
Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
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Ytel
We chose Ytel because of the ease of use, affordability and excellent customer support
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Return on Investment
GoContact
  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
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Ytel
  • Forces my employees to be more productive.
  • Data management is simplified.
  • Ytel is very affordable.
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ScreenShots