Goodmeetings vs. Observe.ai

Goodmeetings has been a helpful tool within our team's ecosystem. It is well suited for preparing for calls, and reflecting on previous calls. It is also good at automating mundane tasks so the team can focus on the important sale. It is less appropriate for analyzing calls - sometimes it is more difficult to understand body language, especially in challenging market environments

Incentivized

Observe.ai is incredibly well
suited for uncovering trends. The accuracy of their transcripts paired with how
easy it is for any user to find insights helps us tap of data you would think would
be impossible to get, or at least in a very slow and manual process (listening
to call samples, 1 call at a time it’s a thing of the past now).

This simplicity of use and the power
of their machine learning and AI applications have proven to be particularly
helpful for us to boost our agent performance and training.

Observe.ai is still at the early stages
of real-time agent assist, so I would not recommend it right now for that type
of application.

Incentivized

• Prospect potential buyers and prepare ahead of the call
• Assess team performance
• Amazing 24/7 Customer Support
• Repetitive task automation

Incentivized

• Call audit evaluation tools.
• Call transcription.
• Agent Leaderboard.
• Agent coaching tool/performance tracker.

Incentivized

• Forecasting outcomes based on meetings
• Integration with CRM
• Pricing of the product

Incentivized

• 71% increase in sales since implementation.
• 33% decrease in customer escalations since implementation.
• 20% increase in script compliance since implementation.

Incentivized

We are very satisfied with the features, support, follow up and value that Observe.ai has brought to our organization. They are also very easy to deal with and very willing to listen to recommendations to help boost the solution.

Incentivized

Their UI is very easy to navigate and understand. Most features are easily accessible and they seem well balanced and connected with each other. Users at our company have been trained with good proficiency levels in just a few hours, and high proficiency can be achieved in a week or less if you spend the time to practice.

Incentivized

Goodmeetings is known to be a strong product in the industry and this up-and-coming field. We checked out several products and ultimately selected Goodmeetings for a few reasons, including: live support, reasonable price point, automation of tasks throughout the sales process, ability to integrate with other apps, and ease of material uploading. We are happy with the decision and plan to keep using it moving forward

Incentivized

Observe.ai provided our business a pricing structure that was attainable with our required ROI.

Incentivized

• Helped assess and characterize prospects in the pipeline
• Better sales pitches after reviewing past calls
• Consistent messaging through pre-recorded pitches

Incentivized

• The BEST ROI we have spent in years.
• Fraction of a penny per call.
• Increased overall revenue and revenue by person.

Incentivized