HaloITSM vs. Soffront CRM
HaloITSM vs. Soffront CRM
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
HaloITSM | Enterprise companies (1,001+ employees) | HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.… | $49 per month per user | |
Soffront CRM | Enterprise companies (1,001+ employees) | Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product… | $20 per month |
HaloITSM | Soffront CRM | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | There is 15% discount for all charities, educational institutions and non-profit organisations. | — | ||||||||||||||
More Pricing Information |
HaloITSM | Soffront CRM | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
HaloITSM | Soffront CRM | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||
Change management |
| ||||||||||||||||||||||||
Sales Force Automation |
| ||||||||||||||||||||||||
Customer Service & Support |
| ||||||||||||||||||||||||
Marketing Automation |
| ||||||||||||||||||||||||
CRM Project Management |
| ||||||||||||||||||||||||
CRM Reporting & Analytics |
| ||||||||||||||||||||||||
Customization |
| ||||||||||||||||||||||||
Security |
| ||||||||||||||||||||||||
Social CRM |
| ||||||||||||||||||||||||
Platform |
|
HaloITSM | Soffront CRM | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
HaloITSM | Soffront CRM | |
---|---|---|
Likelihood to Recommend | 9.0 (12 ratings) | 7.0 (2 ratings) |
Usability | 9.1 (1 ratings) | 8.0 (1 ratings) |
Support Rating | 8.2 (1 ratings) | 7.0 (1 ratings) |
HaloITSM | Soffront CRM | |
---|---|---|
Likelihood to Recommend | Halo Service Solutions | Soffront |
Pros | Halo Service Solutions | Soffront |
Cons | Halo Service Solutions | Soffront |
Usability | Halo Service Solutions | Soffront |
Support Rating | Halo Service Solutions | Soffront |
Alternatives Considered | Halo Service Solutions | Soffront |
Return on Investment | Halo Service Solutions | Soffront |
ScreenShots | HaloITSM Screenshots | Soffront CRM Screenshots |