HCL BigFix vs. SolarWinds Kiwi CatTools

HCL BigFix is well-suited:

1. Patch Management for Diverse Devices: HCL BigFix is ideal for organizations with a diverse range of devices, including laptops, desktops, cloud, virtual machines, and mobile devices. Its endpoint management functionality enables seamless patching across various operating systems such as Windows, MacOS, ChromeOS, and Linux.
2. Comprehensive Patch Management: With HCL BigFix, organizations can achieve comprehensive patch management across their IT infrastructures. It ensures that all endpoints, regardless of the operating system, receive timely and secure patches, reducing vulnerabilities and enhancing overall security.
3. Troubleshooting and Monitoring: HCL BigFix excels in providing a dashboard that effectively displays problematic and functional machines. This feature allows IT teams to quickly identify and address issues, improving overall troubleshooting efficiency.
   However, there are some scenarios where HCL BigFix may be less appropriate or areas for improvement: 1. Coverage Expansion: It is important for HCL BigFix to continue expanding its coverage to include all possible resources installed within the IT infrastructure. Ensuring comprehensive coverage can enhance its effectiveness. 2.On-Site and OS Upgrades: Optimizing the process of on-site and operating system upgrades can help streamline the deployment process further. Improvements in this area would contribute to a smoother and more efficient upgrade experience. 3.Communication Speed: Enhancing the speed of communication between the HCL BigFix agent and the server can help improve the overall responsiveness and efficiency of the solution.
4. Pricing Optimization: Adjusting the pricing of HCL BigFix to be more cost-effective would make it more accessible and attractive to organizations of different sizes and budgets.

Setting up device backup schedules for individual locations is quick and easy. The application is very straightforward and basic. The application covers 90% of our needs. Some devices that require configuration and file backups utilizing ftp or other methods are configured using a different set of tools. Backups can be stored in configured destination folders for easy review.

Incentivized

• Software inventory.
• Patch deployment.
• Patch review.

Incentivized

• Network device backups.
• Identify configuration changes from prior backup.
• Automated email notifications.

Incentivized

• The patching function is difficult for RedHat Linux servers, and can be improved.
• The site configuration and access control appears to be cumbersome.

Incentivized

• Limited scripting capability.
• Limited reporting/management summarization.

Incentivized

CatTools is simple to set up and administer. Anyone who can install a Windows application can quickly set up an automated backup of one or more devices. It does what it was designed to do.

Incentivized

Recently we noticed the customer service on the support has dropped compared to when we first deployed the software.

Incentivized

The software is easy enough to set up and configure that even after using the product for years, we never had to contact support. We used some open source products before utilizing CatTools and could have used a speed dial to try and figure out the intricacies of the products.

Incentivized

We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients

• When there is a need to patch a Windows System it has worked

Incentivized

• Allows InfoSec to review all changes without granting access to actual devices.
• Allows review of "what changed?" if required for particular sites.
• Alerts confirm what devices have been modified every day.

Incentivized