Help Scout vs. Boomtown
Help Scout vs. Boomtown
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Help Scout | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $20 per user/per month | |
Boomtown | Mid-Size Companies (51-1,000 employees) | Boomtown is a product support platform that allows users to sell, activate, and service technology products that are used by real world businesses. Through Boomtown, teams can leverage integrated knowledge, artificial intelligence, and collaboration to orchestrate and automate customer experiences at scale. Boomtown also has an "expert" network where teams can access programmable remote and field services to augment their existing operations. Boasting over 175 technology… | $99 per user |
Help Scout | Boomtown | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | The above prices are where each packages starts. The Automated and Proactive packages have additional small per-customer fee. | ||||||||||||||
More Pricing Information |
Help Scout | Boomtown | |
---|---|---|
Top Pros |
| No answers on this topic |
Top Cons |
| No answers on this topic |
Help Scout | Boomtown | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||
Self Help Community |
| |||||||||||||||
Multi-Channel Help |
|
Help Scout | Boomtown | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Help Scout | Boomtown | |
---|---|---|
Likelihood to Recommend | 10.0 (18 ratings) | - (0 ratings) |
Likelihood to Renew | 7.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Help Scout | Boomtown | |
---|---|---|
Likelihood to Recommend | Help Scout | Boomtown Network, Inc. No answers on this topic |
Pros | Help Scout | Boomtown Network, Inc. No answers on this topic |
Cons | Help Scout | Boomtown Network, Inc. No answers on this topic |
Likelihood to Renew | Help Scout | Boomtown Network, Inc. No answers on this topic |
Usability | Help Scout | Boomtown Network, Inc. No answers on this topic |
Alternatives Considered | Help Scout | Boomtown Network, Inc. No answers on this topic |
Return on Investment | Help Scout | Boomtown Network, Inc. No answers on this topic |
ScreenShots | Help Scout Screenshots | Boomtown Screenshots |