HelpCrunch vs. Tidio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HelpCrunch
Score 8.3 out of 10
N/A
All-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better.
$12
per month
Tidio
Score 9.7 out of 10
N/A
Tidio is a live chat app powered by a chatbot and that comes with mailing features.
$49
per month
Pricing
HelpCrunchTidio
Editions & Modules
Basic - Live chat
$12.00
per month
Premium - Live chat
$21.00
per month
Basic - Live chat+Emails
$25.00
per month
Premium - Live chat+Emails
$43.00
per month
Communicator
$19
per month
Chatbot
$49
per month
Offerings
Pricing Offerings
HelpCrunchTidio
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.
More Pricing Information
Best Alternatives
HelpCrunchTidio
Small Businesses
Gist
Gist
Score 9.6 out of 10
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 8.9 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HelpCrunchTidio
Likelihood to Recommend
8.0
(4 ratings)
10.0
(1 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
HelpCrunchTidio
Likelihood to Recommend
HelpCrunch
Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific.
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Tidio
It's extremely easy to install and set up. The visual customization is thorough (brand colors etc.). There is lots of help documentation. There is an iOS and Android app for users on the go and built in integrations with CRMs as well as other third-party applications, along with a Zapier API which can connect to virtually any other third-party application.
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Pros
HelpCrunch
  • Fastest time to market - set up the application fast and easy.
  • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
  • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
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Tidio
  • Very intuitive interface and management.
  • Scalable plans that don't require me to purchase features I don't need.
  • Super simple chat bot administration.
Read full review
Cons
HelpCrunch
  • Not found any so far
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Tidio
  • A built in call tracking module would be great.
Read full review
Support Rating
HelpCrunch
Always available, very knowledgeable, faster resolution.
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Tidio
No answers on this topic
Alternatives Considered
HelpCrunch
HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
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Tidio
Read full review
Return on Investment
HelpCrunch
  • Great price point.
  • Effective self service platform.
  • Good alerting solution.
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Tidio
  • Captured leads that might have fallen through the cracks.
  • Free account provides plenty of basic features, so the ROI is 100%.
  • Dashboard with all communications eliminates chasing around emails.
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ScreenShots

HelpCrunch Screenshots

Screenshot of HelpCrunch - Main chat dashboardScreenshot of HelpCrunch - auto messagesScreenshot of HelpCrunch - setting up trigger rules for new auto message