9 Ratings
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Score 8.4 out of 100
4 Ratings
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Score 7 out of 100

Likelihood to Recommend

HelpSystems Automate Desktop

It's great for repetitive or regularly scheduled activities like reports or file transfers. However, it's not so good for on-demand activities. It doesn't support task shortcuts to run specific tasks. If it did it would be perfect.
Kwame H. Baptiste | TrustRadius Reviewer

TrueSight Orchestration

Well Suited if running other BMC productsNeed well trained Level 2 & Level 3 Administration for day to day tasks
Orwin Lopes | TrustRadius Reviewer

Feature Rating Comparison

Workload Automation

HelpSystems Automate Desktop
TrueSight Orchestration
8.0
Multi-platform scheduling
HelpSystems Automate Desktop
TrueSight Orchestration
9.0
Central monitoring
HelpSystems Automate Desktop
TrueSight Orchestration
8.0
Logging
HelpSystems Automate Desktop
TrueSight Orchestration
8.0
Alerts and notifications
HelpSystems Automate Desktop
TrueSight Orchestration
8.0
Analysis and visualization
HelpSystems Automate Desktop
TrueSight Orchestration
7.0
Application integration
HelpSystems Automate Desktop
TrueSight Orchestration
8.0

Pros

HelpSystems Automate Desktop

  • FTP jobs. Flexible scheduling and file watching options (send a file when added to a folder). Also flexible file naming capabilities - when a vendor wants a file with a different format (or vice-versa) Also the new encryption steps are handy.
  • File watching capabilities - If you have files that have to be somewhere by a certain time this is very handy. You can pair this with Automate's email capability (easy to use).
  • File Copying - If you have a lot of files that have to be sent on a schedule this is the way to go. You can also filter by date so only recent files are copied.
  • File Purging - like copying you can use date filters to purge old files - no more clogged folders!
  • Conditional statement functionality - If/Then, Loops, etc. Easy to use and makes the tasks MUCH more useful.
David Croney | TrustRadius Reviewer

TrueSight Orchestration

  • Ease of Integration with other BMC products like BMC BSA , BNA ,Remedy & ITSM
  • Technical Support is good
  • Good documentation & Community Support
  • Integration with third party apps is good
Orwin Lopes | TrustRadius Reviewer

Cons

HelpSystems Automate Desktop

  • Calendars
  • Tasks scheduling
Farjad Habib | TrustRadius Reviewer

TrueSight Orchestration

  • Complex initial setup
  • Integration with Cloud is missing
  • UI is old & traditional & not user friendly
Orwin Lopes | TrustRadius Reviewer

Usability

HelpSystems Automate Desktop

HelpSystems Automate Desktop 10.0
Based on 1 answer
It's just very easy to use, extremely versatile, and very reliable. It's hard to find use cases where it won't work.
Kwame H. Baptiste | TrustRadius Reviewer

TrueSight Orchestration

No score
No answers yet
No answers on this topic

Support Rating

HelpSystems Automate Desktop

HelpSystems Automate Desktop 10.0
Based on 1 answer
Support is very helpful and responsive, although using the tool is very user-friendly, so I hardly use the service.
Kwame H. Baptiste | TrustRadius Reviewer

TrueSight Orchestration

No score
No answers yet
No answers on this topic

Alternatives Considered

HelpSystems Automate Desktop

Farjad Habib | TrustRadius Reviewer

TrueSight Orchestration

We choose Atrium Orchestrator since we are using other BMC products in our environment & integration to those products is simple
Orwin Lopes | TrustRadius Reviewer

Return on Investment

HelpSystems Automate Desktop

  • Positive: Reliability on FTP jobs - really important on bank files.
  • Negative - annual support a little pricey - but not unusual for this level of software.
  • Positive: Does not require a dedicated administrator, especially after the jobs are created and tested. I perform other job duties and this rarely interferes with them.
  • Positive - Since it is easy to learn and use it makes it easy to have a back up administrator
David Croney | TrustRadius Reviewer

TrueSight Orchestration

  • Able to automate 50% of manual operations work
Orwin Lopes | TrustRadius Reviewer

Screenshots

TrueSight Orchestration

Pricing Details

HelpSystems Automate Desktop

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

TrueSight Orchestration

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

HelpSystems Automate Desktop
10.0
TrueSight Orchestration
7.0

Usability

HelpSystems Automate Desktop
10.0
TrueSight Orchestration

Support Rating

HelpSystems Automate Desktop
10.0
TrueSight Orchestration

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