What users are saying about
3 Ratings
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Score 7.1 out of 101
10 Ratings
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Score 7.4 out of 101

Likelihood to Recommend

HelpSystems Automate Plus

Anything where automation would be helpful, I'd recommend. If you're doing a task over and over again, Automate can likely work and do it for you. It helps to keep things running exactly the same so that when failures occur, they can easily be traced to their source.
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IBM Aspera on Cloud

There is no better transfer service being offered for the price, and no other transfer service that isn't renting pipe from IBM can touch the speed. Aspera can be used by any part of an organization, workspaces can be spun up in less than a minute, files can be transferred as fast as the pipe allows, and shared in seconds.
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Pros

HelpSystems Automate Plus

  • Very detailed task builder. Easy to read step by step a task's operation even if you don't have much programming knowledge.
  • Scheduling for automation jobs is very flexible. Allows us to create all kinds of job schedules as needed.
  • Organization of jobs, tasks, conditions is done well. Allows us to easily manage our items.
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IBM Aspera on Cloud

  • This program provides a hub to share and upload information to various partners and organizations.
  • Media upload/download is fast and easy to use
  • Able to access this program anywhere
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Cons

HelpSystems Automate Plus

  • AutoMate's Windows interface can be quite buggy at times. We are using the latest and final build of AutoMate 10. It took many iterations to get this most stable build, but there are still many little issues that happen when building tasks. Copying and pasting too much causes GUI errors and can crash. Things don't indent properly, success/failure arrow lines in the Job window don't flow perfectly straight, etc. There is a newer version AutoMate 11, but it's so buggy we can't even use it properly.
  • Memory management is terrible on Aut 10 and 11. Just working in the program for a little bit building tasks has memory leaks that don't resolve until you close out of the program. You'll be using several GB of ram in no time.
  • Dashboard reporting could be better. We'd like a better way to track how jobs are running, when failures occur, etc. You can do that now, but the interface is cumbersome.
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IBM Aspera on Cloud

  • The upload window doesnt stay on top of the web browsers. It kept getting lost if another browser tab was opened.
  • The system lacks ability to customize the due notifications when the upload/download is completed. The users should be able to choose if they want a sound notification or another way to be notified of large uploads/downloads that take time.
  • Multiple downloads of the same name (same file)have no distinct file names automatically given by the system to distinguish between them. I think the system should prompt an error message in that instance.
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Support

HelpSystems Automate Plus

No score
No answers yet
No answers on this topic

IBM Aspera on Cloud

IBM Aspera on Cloud 8.6
Based on 2 answers
The support team is supportive and reactive. You can open a ticket and chat with the support team.
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Alternatives Considered

HelpSystems Automate Plus

At an older job we used to use SSIS as kind of an automation tool as well as it could also be used to connect to FTP sources, read files, etc. AutoMate is simply centrally designed to be true automation software. It is much more robust, can work with a variety of software (including SSIS itself) and is much quicker to integrate and troubleshoot.
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IBM Aspera on Cloud

Other services were very barebones and did not offer storage options. The option of not using on-premise storage for a transfer solution is a game-changer. We can rely on the distributed node advantage for data protection and speed, while still maintaining the integrity of our software packages and not worrying about size requirements.And the speed. Not even a contest. Aspera gives us more speed than we can use, and our clients get the benefit of being able to transfer content whenever and wherever.
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Return on Investment

HelpSystems Automate Plus

  • It's been a net positive as AutoMate requires less eyes on specific tasks so that people can focus attention elsewhere and do more analysis.
  • Less manual work also decreases the chances of mistakes and/or missed jobs. Since Automate can schedule everything, send email notifications, etc., there is less time wasted.
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IBM Aspera on Cloud

  • I am able to share/receive large bite files very fast
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Pricing Details

HelpSystems Automate Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Aspera on Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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