What users are saying about
This review does not include a rating.
137 Ratings
This review does not include a rating.
137 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Hetman Photo Recovery

No answers on this topic

Zix

It has almost perfectly met our needs. A title company with 25 users that requires encrypted communication countless times daily. I am not sure that it would work as well for a small 2 user setup due to cost; I haven't checked that. I work with a small dental office that fits that scenario. There are many HIPAA solutions that match their use case, however.
Mike McCloskey profile photo

Pros

Hetman Photo Recovery

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Zix

  • One of the things that Zix does well is that it not only provides security to plain text it also makes sure attachments are in compliance as well
  • Being able to add many policies and include/exclude users on the back end provides great flexibility when managing many different types of users. Some of our users require more compliance than others so the ability to create an abundance of policies has been great
  • The integration with Exchange and Outlook for our users has been a positive experience. It took some time to create all the policies at the beginning but everything seems to be work great.
Kevin Ryan, MBA profile photo

Cons

Hetman Photo Recovery

No answers on this topic

Zix

  • More flexibility to customize lexicon libraries at individual business units without having to apply that customization across all customers. We have some agencies that don't send HIPAA data for example but they do send healthcare terms related to Public Health aggregated data and it's difficult to apply customized exclusions or rules in Zix's current state.
  • Scaling across large, complex organizations is difficult with Zix because of the one size fits all approach that Zix takes. We are an IT service organization that serves 17 executive branch state agencies each with unique business requirements. As currently designed, we would need to have 17 different instances of Zix to accomplish the level of customization that each agency would like to have so it's a balancing act in serving the greatest number of customers with "One Size Fits All" service and realizing that no one is completely happy with the service provided due to the platform constraints.
Trace Ridpath - CISSP, ITILv3, CHP, CHSS profile photo

Likelihood to Renew

Hetman Photo Recovery

No score
No answers yet
No answers on this topic

Zix

Zix 9.0
Based on 3 answers
In my opinion, ZixGateway is the best email encryption product on the market. Barring some unforeseen and ridiculous cost to renew, we will absolutely renew ZixGateway. The ZixOne product, though a solid product, I may not renew due to the issue of how the calendar is integrated.
Jerry Robinson profile photo

Usability

Hetman Photo Recovery

No score
No answers yet
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Zix

Zix 8.3
Based on 103 answers
Zix is very easy for the user. In fact, it can be completely transparent to the end-user if you so desire. However, it does take a some work and testing to get everything set up just right initially. It isn't so much that the system is difficult to administer as much as it is that you have to really know what you want.
Jeff Nickles profile photo

Reliability and Availability

Hetman Photo Recovery

No score
No answers yet
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Zix

Zix 9.0
Based on 2 answers
Always there. Never down. Support has been fantastic (although I haven't used it more than a time or two)
Mike McCloskey profile photo

Performance

Hetman Photo Recovery

No score
No answers yet
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Zix

Zix 9.0
Based on 2 answers
there is no lag in transferring large encrypted documents. Real Estate transactions are horribly time sensitive and stressful. Zix performs flawlessly. It is always there, always responds without delay. It is probably dark magic.
Mike McCloskey profile photo

Support

Hetman Photo Recovery

No score
No answers yet
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Zix

Zix 9.1
Based on 3 answers
Firsly, there is rarely even a need for support.Secondly, it is readily avail (likely due the first item!) The calls are answered quickly be staff who are both knowledgeable and excellent communicators. I found that they seemed to actually care about my situation and in getting the maximum efficiency with the Zix platform, Also, they are fun.
Mike McCloskey profile photo

In-Person Training

Hetman Photo Recovery

No score
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Zix

Zix 9.1
Based on 1 answer
The training is very thorough and well individualized for our application. It was done online with the trainer on telephone.I felt that they were truly interested in my success, and provided resources for follow up. The trainer was easily understood with thorough knowledge of the product and giving helpful advice for implementation.
Mike McCloskey profile photo

Online Training

Hetman Photo Recovery

No score
No answers yet
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Zix

Zix 9.0
Based on 2 answers
Using the actual tools, with guided instructions made it very clear. The end user experience is completely intuitive. The management console is a bit creaky. Having clear instructions provided by the trainer, in addition to using the actual tools, made it work. I am informed that the management console is being streamlined in major overhaul.
Mike McCloskey profile photo

Implementation

Hetman Photo Recovery

No score
No answers yet
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Zix

Zix 8.2
Based on 3 answers
Understand both your email and end user workflows.
Jerry Robinson profile photo

Alternatives Considered

Hetman Photo Recovery

No answers on this topic

Zix

Met our requirements, was "common in the industry" and used by a majority of other organizations that we needed to email patient information (insurance companies, county agencies, other hospitals). It's annual subscription model fit well in our budget and we are able to scale up relatively easy if our number of employees increases.
Nick Volosin profile photo

Scalability

Hetman Photo Recovery

No score
No answers yet
No answers on this topic

Zix

Zix 9.0
Based on 2 answers
It has no problem with our workload. We depend heavily on the ability to transfer large documents securely through the system and it has never let us down.
Mike McCloskey profile photo

Return on Investment

Hetman Photo Recovery

No answers on this topic

Zix

  • We have less concern about data leaks through e-mail with Zix, because we know it works. And it doesn't require any end user interaction with the rules (although it does also allow for manual encryption with keywords or e-mail flags).
  • The system is also extremely stable, and outside of the upgrade tasks we have to do occasionally, there's not much manpower overhead once it's up and running.
  • Recipients do sometimes get confused if they're expecting an e-mail from us, but get a link to log into the Zix portal instead.
Robert Paul profile photo

Pricing Details

Hetman Photo Recovery

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hetman Photo Recovery Editions & Modules

Edition
Home Edition$47.951
Office Edition$137.951
Commercial Edition$237.951
  1. per user
Additional Pricing Details
The Home Edition allows you to use the program for personal purposes only. If you want to use the program at work for your corporate needs, you need the Office Edition. If you want to provide data recovery services to third parties, you need the Commercial Edition.

Zix

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zix Editions & Modules

Additional Pricing Details

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