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Positive review with apprehension
November 14, 2017

Positive review with apprehension

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zix

Implementation was far from easy. Educating the employees to trust something they can not see is difficult, and they remain skeptical. Especially as we are not able to explain to them all the ins and outs of the policies that it runs through when scanning for necessary encryption.I almost thing that going with the Zix Mail where they have to push the button to send securely would have been a better implementation for our company as they would then know for certain it was sent securely.
We are a medical laboratory and Zix is used to send patient reports to physicians used internally as a whole and recommended for use across our entire sales force. We use the platform that scans emails for PHI and encrypts based on what it finds; or you can force encryption. Although, because it automatically checks for encryption when it goes through the Zix portal, my employees are apprehensive as we do not get a confirmation in any way as to what was encrypted for not, which has significantly slowed the trust and usage of the software - employees are still going to our old provider to send the emails they know need to be encrypted.
  • As the Compliance Officer, it helps me sleep at night knowing that there is gatekeeper before that information is sent out.
  • The set up was a bit difficult and took significantly more time than originally anticipated to get started. The company implementing the level of Zix that we have that does the scanning really needs to be sure they have a tech person to do the implementation.
  • When an email is sent securely, it should show a badge of some sort, like what appears on receipient's emails with the blue banner saying it was sent securely. As the sender, it is very unnerving to just have to trust that it worked the way that you hoped it would. I know you can force encryption but that really defeats the purpose of having the enhanced platform that we have.
  • Although it is nice to have zix to zix customers be able to communicate freely (as both are encrypted) the same problem as above still arises, that there is no indication that the email was sent securely. I worry about this most when we send patient reports to our hospitals who are not familiar with our usage of Zix and may then question why we didn't send securely.
  • Recommended Zix as secure email resource to the salesforce and seems to have been nicely adopted.
  • Peace of mind that some emails are hopefully getting encrypted and that we are more secure than we were before...sometimes. Again, there should be some indication to the sender that their information was sent securely. Even if it is a pop up or something.
Even though employees are highly skeptical and apprehensive to use the product, I try to trust that the Zix scanning is doing its job and protecting what it needs to. I certainly worry about it on a regular basis though.