What users are saying about
6 Ratings
8 Ratings
6 Ratings
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Score 9.7 out of 100
8 Ratings
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Score 6.4 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Onehub

Onehub is great for securely sharing or collaborating on files in the cloud. If you have teams that live in different parts of the country or world, Onehub makes it relatively easy to check out files and make changes to them in a secure manner. I think Onehub is good for small to medium sized businesses. I would like to see more enterprise management tools and more robust reporting before recommending Onehub for large enterprises.
Mark McCully | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
Onehub
Organize and prioritize service tickets
Hiver
8.8
Onehub
Ticket creation and submission
Hiver
9.1
Onehub
Ticket response
Hiver
9.1
Onehub

Multi-Channel Help

Hiver
9.1
Onehub
Email support
Hiver
9.1
Onehub

File Sharing & Management

Hiver
Onehub
7.8
Versioning
Hiver
Onehub
7.0
Video files
Hiver
Onehub
7.0
Audio files
Hiver
Onehub
7.0
Document collaboration
Hiver
Onehub
8.7
Access control
Hiver
Onehub
9.0
File search
Hiver
Onehub
8.3

Cloud Storage Security & Administration

Hiver
Onehub
8.5
User and role management
Hiver
Onehub
8.3
File organization
Hiver
Onehub
8.7

Cloud Storage Platform

Hiver
Onehub
9.2
Performance
Hiver
Onehub
8.7
Reliability
Hiver
Onehub
9.7

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Onehub

  • Bank level security.
  • Responsive customer service team.
  • Ease of use.
  • Clients love it.
Anonymous | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Onehub

  • Some movements of files and folders can be clunky.
  • Would like a feature like DocuSign for signing confidential documents (unless I just haven't found that feature yet).
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Hiver

No score
No answers yet
No answers on this topic

Onehub

Onehub 10.0
Based on 1 answer
Our clients and staff enjoy the security level when sending sensitive financial data back and forth.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Onehub

Some of our departments use Box for cloud-based file sharing, but Box doesn't have the same level of security that Onehub offers. We prefer to keep our most important and "toxic" data on Onehub because it offers much deeper level security settings.
Mark McCully | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Onehub

  • Increased efficiency when dealing with externals and document review.
  • Provides peace of mind that documents are secure in the Cloud and that department wont leak sensitive information.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Onehub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Onehub Editions & Modules

Edition
Team29.951
Business99.952
EnterpriseCall for details
  1. 3 paid users included per month
  2. 5 paid users included per month
Additional Pricing Details
Team Plan - $10 per additional user Business Plan - $15 per additional user

Rating Summary

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