What users are saying about
11 Ratings
9 Ratings
11 Ratings
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Score 6.7 out of 100
9 Ratings
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Score 7.4 out of 100

Feature Set Ratings

    Incident and problem management

    2.0

    Hiver

    20%

    Onehub

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.4
    14%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.3

    Hiver

    33%

    Onehub

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.3
    33%
    3 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    Hiver

    Feature Set Not Supported
    N/A
    7.6

    Onehub

    76%
    Onehub ranks higher in 6/6 features

    Versioning

    N/A
    0 Ratings
    6.4
    64%
    3 Ratings

    Video files

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Audio files

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Document collaboration

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Access control

    N/A
    0 Ratings
    8.8
    88%
    3 Ratings

    File search

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Cloud Storage Security & Administration

    Hiver

    Feature Set Not Supported
    N/A
    8.2

    Onehub

    82%
    Onehub ranks higher in 2/2 features

    User and role management

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    File organization

    N/A
    0 Ratings
    8.4
    84%
    3 Ratings

    Cloud Storage Platform

    Hiver

    Feature Set Not Supported
    N/A
    9.0

    Onehub

    90%
    Onehub ranks higher in 2/2 features

    Performance

    N/A
    0 Ratings
    8.4
    84%
    3 Ratings

    Reliability

    N/A
    0 Ratings
    9.6
    96%
    3 Ratings

    Attribute Ratings

    • Onehub is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    1.4

    Hiver

    14%
    3 Ratings
    6.0

    Onehub

    60%
    3 Ratings

    Likelihood to Renew

    Hiver

    N/A
    0 Ratings
    10.0

    Onehub

    100%
    1 Rating

    Usability

    3.0

    Hiver

    30%
    1 Rating

    Onehub

    N/A
    0 Ratings

    Support Rating

    4.0

    Hiver

    40%
    1 Rating

    Onehub

    N/A
    0 Ratings

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    Onehub

    Onehub is great for securely sharing or collaborating on files in the cloud. If you have teams that live in different parts of the country or world, Onehub makes it relatively easy to check out files and make changes to them in a secure manner. I think Onehub is good for small to medium sized businesses. I would like to see more enterprise management tools and more robust reporting before recommending Onehub for large enterprises.
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    Onehub

    • Bank level security.
    • Responsive customer service team.
    • Ease of use.
    • Clients love it.
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    Onehub

    • Some movements of files and folders can be clunky.
    • Would like a feature like DocuSign for signing confidential documents (unless I just haven't found that feature yet).
    Read full review

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Onehub

    Starting Price

    $0

    Editions & Modules

    Onehub editions and modules pricing
    EditionModules
    Team29.951
    Business99.952
    EnterpriseCall for details3

    Footnotes

    1. 3 paid users included per month
    2. 5 paid users included per month
    3. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Team Plan - $10 per additional user Business Plan - $15 per additional user

    Likelihood to Renew

    Hiver

    No answers on this topic

    Onehub

    Our clients and staff enjoy the security level when sending sensitive financial data back and forth.
    Read full review

    Usability

    Hiver

    Easy to use
    Read full review

    Onehub

    No answers on this topic

    Support Rating

    Hiver

    Support is there, can be slow at times.
    Read full review

    Onehub

    No answers on this topic

    Alternatives Considered

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
    Read full review

    Onehub

    Some of our departments use Box for cloud-based file sharing, but Box doesn't have the same level of security that Onehub offers. We prefer to keep our most important and "toxic" data on Onehub because it offers much deeper level security settings.
    Read full review

    Return on Investment

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
    Read full review

    Onehub

    • Increased efficiency when dealing with externals and document review.
    • Provides peace of mind that documents are secure in the Cloud and that department wont leak sensitive information.
    Read full review

    Screenshots

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