Hospice Tools vs. WellSky Home Health

[Hospice Tools is] great for hospice and palliative. Not sure it would work well for home health or other areas of healthcare.

I think Kinnser Home Health is wonderful for all small, medium and large size agencies because you can't get any better from an employee perspective, and that is paramount to home health. I also love that you can go between Home Health and Hospice if you have both divisions in one system easily (a toggle button at the top of the screen). I think the financial management system is challenging when you are a large agency, but I still don't think there is anything better on the market, and I would highly recommend it to anyone

• It provides very basic tools to schedule visits and capture chart notes from clinicians.
• It has a decent search feature.
• It works on a desktop computer.

Incentivized

• The one thing that I feel the home health software could improve is its billing manager. While it submits the claims easily, if there are rejections, or problems, you have to work those through a different software (we use Ability EASE), or through DDE. They have come out with an Billing Manager 2.0 that one can upgrade to, but it has glitches as well, and so I feel that a new version still needs to be released soon. Its accounting is never exact, due to ADRs, and RAPs that have to be cancelled, but then eventually pay; scenarios that are uncommon but do happen. Therefore, I have to reconcile separately, which can be time consuming. Posting insurance payments can be tricky as well with unusual scenarios as well, such as Medicare Secondary Payments. They continue to make improvements, and I'm waiting for thebilling manager to improve. That being said, it is still much better than other softwares I have worked in.
• I wish you could not delete a Face to Face and then bill -- there should be a block of some kind that prevents this from happening. The software won't let you bill without a Face to Face being completed, but then if it gets deleted (by accident) it doesn't let anyone know.

Because it's truly the leader in the industry at the moment, and I'm very satisfied with their organization

Because it is so easy to use

It's very good. For complex upgrades that I request, they don't obviously get to them immediately, but for all technical issues or training issues they are 100% on target

It takes 60 days to move all patients over depending on when they re-certify. It was a very easy process

Our team has used Health Care First, Home Care Home Base, McKesson, and proprietary software, none of which have been able to compare to the benefits of Kinnser. Kinnser is the leader among them all. HealthCare First was terrible for multiple reasons, the most critical being user frustration in the field, and the back-office. It only worked on Internet Explorer, and certain settings had to be modified in order for it to work. Even when everything was done correctly, it still gave our field staff and office staff problems daily. It was cumbersome to schedule, and difficult to manage patients in the software. Even entering an order was complicated. Compared to Home Care Home Base, again, Kinnser is so much easier to use in the field, and in the office. I selected Kinnser for my employees to have something easy to chart in, but have been so happy with all the multiple additional benefits from having the leader in the industry as my software company

• It has eliminated paper patient files which is a wonderful thing.
• It provides a single place for our clinicians to see what is assigned to them each day/week.

Incentivized