We had a POC on a Cisco UCS Blade system. We found that for our purposes, it required too much power. The particular system we had as POC required 4 x 30Amp circuits. We were going to use it to set up a VMWare ESXi cluster. In comparison, if we had used four HPE Proliant DL380 …
It's well suited for a VMWare Esxi cluster setup. You are guaranteed to have the same CPU chipset to ensure the servers on the cluster are compatible with each other. We've had to stagger the purchase of systems by six months and have had compatibility issues. It's also well suited for I/O such as MS SQL or Oracle databases, Exchange servers, domain controllers. Pretty much any server setup will work with no issues on the HPE Proliant DL line. It's less appropriate as a NAS server, we had purchased one that ran on Windows Storage. Since it was more or less running Windows as a single controller, we had issues where it has locked up and caused an outage.
The Synology DiskStation is well suited as a NAS solution, easy enough to mirror a Windows file server shares setup. Access to the Hyperbackup utility eliminates the need to purchase a tape backup solution. A portable USB drive can be used as the initial backup target. For air gap purposes can connect Hyperbackup to the various cloud providers such as AWS, Azure, GCP to copy backup data there. Utilizing it as a backup solution has also been great, instead of purchasing a tape solution, tapes and an offsite tape repository. Active Backup for Business is another excellent backup utility for physical servers, VMWare virtual machines, etc. Restoring files is fairly intuitive. Until Synology introduced the dual controller setup, using it as a SAN was less appropriate as there was occasional downtime when the controller had an issue but this was less important for the scenarios we were using it for. It would be more of a concern if we had used it for things that require more robust uptime requirements. Overall we are happy with the features of the Synology DiskStation.
Synology DiskStation offers lots of options for creating links to share files or request that some uploads files. It makes it really easy to just share a link that can have an expiration or a set number of times it is accessed.
We always had enough storage on our Synology DiskStation, we never had to worry about something being too big to upload or share.
Love how you can create folders that are shared and also have some that are private. This makes it so easy to have shared collaborations with coworkers or clients, but also allows you to have a private place to save things that only you need.
iLO Advanced - I feel like this is just a money grab. Give me the remote features, at least the remote console, with the purchase. I'd be OK with paying for the advanced license for more centralized functionality, but straight remote sessions? That should just be there.
Software entitlements and online interaction are a little wanting. This isn't the hardware per se, but enterprise products are often heavily tied to online services and tools and that could be a lot better.
While BTRFS is a more advanced file system than ext4, it also is in a perpetual state of development, with many features not fully functional and a plethora of bugs. Synology has managed to overcome many of these limitations by placing BTRFS on top of a LVM, but there are much better file systems that Synology could have used, such as OpenZFS.
DSM's built-in backup software, HyperBackup, while robust, oftentimes runs into issues. Specifically, backups can be working fine for months or years, and then suddenly the backups will fail. Sometimes these failures can be resolved, but oftentimes the backups need to be completely restarted. Fortunately, even when the backup fails, the existing backups are still accessible, it is just that new backups can not be performed.
The underlying Linux OS provides significant benefits, but also adds a fair amount of complexity. Most of that complexity is wonderfully hidden by the DSM interface, but when certain problems arise, delving into the Linux command line is not out of the question.
Perhaps the biggest issue with Synology DiskStation is Synology's support. The issue isn't that the support is bad, but it can be frustratingly slow when dealing with a major issue. Synology does have a very active community that is always willing to help, but nothing beats first-party support.
It provides us with great ROI compared with other solutions. It is also a versatile product, having NAS and SAN product lines depending on the business requirement. Furthermore, the implementation of dual controller lines would allow us to consider it for more critical applications to supplement the more enterprise-level SAN solution. It also is a wonderful backup solution, having all the applications available after purchase of the appliance without the further need to purchase additional software or licensing.
We have been using these servers for many years now and we have used different generations of this product line. We have never faced a catastrophic issue using these and even the smaller issues that we have faced have been dealt with by the technical support team of HP. They have been a reliable partner in our data center.
Synology DiskStations are extremely easy to setup and to manage. The interface is fast and convenient. Even the integration of an active directory server is easy. Adding features from the community or Synology itself is managed via a simple click within the app store. Sometimes the upgrade process gets a bit complicated when you use an app that is not supported. Then you have to do a bit of shifting things around if this component is used by another service, e.g. the webserver. In general Synology is next to QNAP my favorite NAS vendor.
Overall, HPE support meets our requirements. They offer handy 24x7 phone support with clear case resolution interface. Engineers from HPE know their hardware and software. They are polite and help to find quick solutions for their customers. We don't need to prioritize our service requests to account managers to find how to fix or improve our service support.
Unfortunately, the one time I've had to reach out to DiskStation support, it did not go well. My NAS appliance wasn't appearing on the network, and no matter what the support team tried, they could not get it back online. Instead of offering to send me a new unit, they told me to go buy a new one - obviously, this was a disappointing response and not very eco-friendly either! Fortunately, through some internet research of my own, and some ingenuity, I figured out I could restore my NAS to factory settings by removing all the drives and resetting. Only then did I realize I had a bad disk. I had to experiment for a while to figure out which one it was. Once I had done that, though, I was able to get the latest DiskStation loaded back on, no thanks to the DiskStation support crew. If notifications were rock solid, I suspect I would have caught the bad disk before it because an OS problem, but I never received a bad-disk notification.
I've used Dell poweredge servers and they were great too, but I found remotely deploying HPE hardware was significantly easier and faster. One thing I love about HPE is when i got to deploy an OS remotely via iLO I can utilize the virtual media URL as opposed to mounting an iso. these eliminates the SSL overhead and the OS can be deployed in under an hour. Mounting an ISO has proven reliable but due to the SSL overhead it can take hours. In addition i found im able to register my HPE hardware with HPE and they provide me a clean IT dashboard of all of my hardware and they give me alerts as to expiring support coverage, if a server is down or reporting an error. its a very solid and reliable solution all around.
Synology DiskStation packs a punch with the latest and greatest feature set which goes above and beyond many other vendors. It allows for a turn-key solution to cover almost every use case in the SMB market leaving other vendors behind.
Allowed us to move forward with running web-based applications and to scale them as needed.
The lack of future driver support has made it difficult to consider upgrades, we may need to go with more expensive hardware in the future to be able to maintain upgrades.
While we have not realized all the business growth benefits we expected from this investment, we have had much more flexibility and options when we need to change our environment to meet the business needs.
